Interesting, doesn't refer to 97 though. Perhaps just never addressed or resolved in 97??????? I tried to post this to MS Newsgroup, public only I don't like posting to private unless a major problem (I don't want to be that person who posts private for every little problem, avoiding the Little Boy Who Cries Wolf Syndrome ;-)).
Never less it was never resolved in the public newsgroup so I saw your post and figured you had something there. Heck, you still may since the contributors on the MSNG had nothing to suggest so you are one up.
Anyway it has been awhile since the problem has occurred but out of natural curiousity I want to know what the problem is/was.
To answer your question, Person is actually just using Internet Mail service, pst, pab.
And yeah my answer to What happened??? is If I had my way and had a video camera montitoring you guys I could easiliy give you that answer. ;-).
Have a good day.