The Dreaded MOH

[jonjoeni]

I have an IP500v2 & want to source the MOH from the spare SD slot. So I converted an MP3 file to WAV format in the correct format & uploaded it to the spare SD card slot. In advanced settings embedded file management I can see the file which is called holdmusic.wav. I have set the source to WAV with the file name being WAV:holdmusic.wav & location being 1 as specified. The system rebooted but it is still showing as "failed to load MOH".
Why for my head hurt, What am I missing here.

Thanks
Jon

 

[intrigrant]

The wav files should be on system card

WAV Files

The system can use internal music on hold files that it stores in its non permanent memory. The file properties should be: PCM, 8kHz 16-bit, mono, maximum length 90 seconds on a IP500/IP500v2 system (30 seconds on other systems). If a file of another format is downloaded it will be discarded from memory after the download.

The files, when specified by the System Source and Alternate Source settings) are loaded as follows:

[ul]
[li]Following a reboot, the system will try using TFTP to download the file or files.[/li]
[li]The initial source for TFTP download is the system's configured TFTP server (System | System | LAN Settings | TFTP Server IP Address). The default for this is a broadcast to the local subnet for any PC running a TFTP server.[/li]
[li]By default Manager acts as a TFTP server while it is running. If Manager is used as the TFTP server then the holdmusic.wav file should be placed in the Manager applications working directory.[/li]
[li]Memory Card Usage
For IP Office 3.1+:[/li]
[ul]
[li]If no successful TFTP download occurs, the system will automatically look for the file on the control unit's memory card and will download it from there if found.[/li]
[li]If an internal music on hold file is downloaded, the system will automatically write a copy of that file to its memory card if present. This will overwrite any existing file of the same name already stored on the card. [/li]
[li]IP Office 6.1+: For files downloaded from a System SD card. The system will download the file again if the SD card is shutdown and restarted or if files are copied to the card or uploaded using File Manager.[/li]
[/ul]
[/ul]

 

[hairlessupportmonkey]

and you dont need to have WAV:holdmusic.wav - these slots are reserved for alternative music files.

by default the IPO looks for "holdmusic.wav"

ACSS - SME