THE DIFFERENCE BETWEEN ACDN AND PHANTOM 1

[PERRYPJ]

I always thought that an ACDN and a Phantom operated the same way, in as much as they would forward the calls as fast as they came in.
I had built a Phantom that was offsite forwarded to a Call Center, which worked fine (I thought). The tech at the Call Center called and told me that they were getting complaints of busies. Sure enough if I called the DID number going to the Phantom and quickly dialed it again I would get a busy signal. These calls are coming in on ISDN-PRI and going back out on ISDN-PRI, same Trunk group.
I changed it to a ACDN and I could not make it fail, went through every time.
Running Succession 5.0
I have built these before without any problem that I know of, has anyone had prior issues with this.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[sl1input]

There was plugin 32 for this issue.

However it is DASS2 related.

Worth a try!

 

[TAnselm]

I believe that ACDN just does a hand off where Phantoms do a slower transfer.

The problem though using MAXP1 ACD is that you can actually run out of usable ACDN like we did here. There are a maximum number of ACD's you can have in your system (I believe it's 240). Once you run out, you can no longer build new ACD's. With the multiple call centers we have here, I had to start converting a bunch of those ACD's over to Phantoms.

Knowledge: Your number one stupidity condom...

 

[johnpoole]

both post are right, but phantoms do but license, so i use as many maxp1 as i can.. and you can not increase that limit on acdns.. you can ld 23 lst (list) to see how many your using.. i've been on one site that did max out but it was a massive call center as well.. where i have several numbers going to one dest i use one maxp1 (or phantom) and idc numbers to that..

john poole
bellsouth business
columbia,sc

 

[dj4020]

Go into ld 22 type SLT you will find that you have licences for the allowed amount of ACDN's you have paid for. The MAXP is only referring to how many people could login to this ACDN queue, not how many calls can be answered at a time.. All calls going to this ACDN will queue until a routing option opens for call to go through. A phantom is just like a telephone line appearance, only one call at a time can be processed by this phantom. once the call is handed off by the phantom then another call can be handled by the phantom.

 

[TAnselm]

SLT will lie to you about ACDNs.
see below...
TNS 8500 LEFT 5085 USED 3415
ACDN 24000 LEFT 23761 USED 239

According to that I still have 23761 available. But 240 is the max allowed on the system.

Knowledge: Your number one stupidity condom...

 

[dj4020]

TNS 32760 LEFT 31425 USED 1335
ACDN 24000 LEFT 23726 USED 274

Go figure ? ? ?

 

[yyrkroon]

the 24000 is because of the 100 customer, 240 per customer

 

[dj4020]

So if your hypothosis is correct. I have one customer on my PBX yet I have 274 ACDN's built on my switch, hows that work ? ? ?

 

[johnpoole]

so if you add a cust you can double your acd-dn's but you need pri's between cust 0 and 1.. thanks nortel, great planning.. we tried to get that number bumped, the ceo of our co called the ceo of nortel, can't happen.. that was 20+ years ago

john poole
bellsouth business
columbia,sc

 

[dj4020]

I am looking at a release 5 NTP
On a Meridian 1 PBX 61C, 81C, CS 1000M SG,MG, CS1000E can have up to 1000 ACDN's caveat is Note 2.
Note 2: This limit requires ACD/CDN Expansion (ACDE) package 388 to be installed, and a Pentium processor installed. Otherwise, the limit is 240.

 

[yyrkroon]

pkg 388 ACDDN/CDN expansion - avail on large system, CPP and above - allows up to 300 per customer - max limit per system is still 24000 - valid for all release 4.5 and below.

 

[bigindian65]

i thought that went up on Rls 5, and kinda un-noticed, as important a chg as it is to everyone.

Mato' Was'aka

 

[Firebird Scrambler]

To answer your original question when reports came in about the number being busy. This was because you needed to have CLS = SFA
I prefer to use phantoms and I always use sets with CLS = FNA SFA and usually CFXA. In FTR, I use e.g. CFW 16 along with the number required in DCFW etc. Finally I use a number in the SCPW line.

The reason for all of this is because you can use the FFC RCFA and RCFD feature to remotely set up call forward or cancel it from that phone. I find this to be a very handy function when customers want to be able to divert certain numbers to different destinations such as cell phones etc, without the need to ever accessing the system.

As stated above, this won't affect the ISM licences for ACDN'S

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PERRYPJ]

Firebird, I tried that yesterday but it still will not allow more than one call at a time. There is like a timer or something that will not allow the next call to forward off-site.
I had to return to the ACDN for the calls to be forwarded one after another.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Firebird Scrambler]

That's very odd?. Is the call being directed via a PLDN first?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[PERRYPJ]

No, just a DID nummber coming in on ISDN-PRI and Phantom DN forwards it out to another number.I have been able to do the same on 25.40B with ISDN-PRI

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Reusser]

What you also need is Hunt defined and CLS=HTA

You can make hunt the same as DCFW.

 

[PERRYPJ]

will try it

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[edkender]

I think the issue with the phantom will probably be in the net data. Print that out and if the prompt FOPT 14 is set for this change it to zero and that should correct the issue with only one call going thru at once.