The company I work for has just pil 1

[DFM]

The company I work for has just piloted CCM for a couple of weeks, being a large enterprise, I can tell you that it will be years before we collectively decide to implement a voice system by a vendor...who knows nothing about voice.

Their feature set is lacking in a big way, basic features such as bridged appearances and coverage ans. groups are implemented in such a kludgy way it's astounding that they have any customers besided mom and pop shops.

Change of features often requires a reset or reboot of the phone. IPCC is far more complex to use than neccesary, their slow conformance with QSIG is indicative of their unwillingness to get with the program and out of the data mindset, especially since they want to do voice so badly.

And last but not least they're code is buggy, evidenced by their "new and enhanced bug toolkit". It should be obvious to anyone that this is a glaring example of poor quality control and a desire to rush their product to market...customer be dammed.

I'm a data guy by trade. Cisco make a fine product...for data. When it comes to voice however, they are out of their league and don't have the slightest concept about real world enterprise voice networks and the feature/functionality required.

 

[BuckWeet]

I'm a Cisco biggot. I install both Callmanager and Avaya Definity products in converged solutions. While I must give Cisco some credit in ares, like the capability to do remote sites cheaply, and other things like that, where Avaya just hasn't gotten a clue on yet.. Cisco has the infrastructure already there I believe.. But when it comes to actual features you just can't touch a Definity. It really is too bad, because as a Company standpoint, Avaya is the worst of the worst, but their Definity is just so darn powerful.

Cisco get a clue, learn from Avaya!!


BuckWeet

 

[rhack5565]

DFM - Interesting read. I too am with a very large enterprise business. We have done limited Cisco CM testing, and were about to to a fairly large pilot, but had it put on hold. Its funny the things you brought up (coverage groups, multiple appearances,) were some of the things along with call pickup groups, intercom paging etc.. that I see as basic features, yet Cisco can't seem to do. Cisco is trying to sell us that CM is a great branch solution. Our branch users would scream if a CM replaced their Norstars. Inoquous seeming features like, telephone paging and intercom which are used heavily would be lost.

I would like to hear more stories such as yours, especially in publications. Maybe the CIO's and CTO's out there will finally see through the fluff.

 

[europe]

Here is soem info:

http://www.bcr.com/bcrmag/2002/04/p62.asp

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[mikebryan]

I love the Avaya / Cisco debate. It is true that Cisco's product has much to catch up with the legacy TDM services and functionality.

Support of systems has to go to Cisco. Avaya has laid off too many people for field support. Avaya will not give its customers enough documentation to engineer Avaya products. They keep that for "financial security".

We are considering moving our G3R to Multi-Advantage, but the technology is too bleeding edge for us considering the level on local support for the product.

 

[europe]

For support on Definity you're right you need a good Business Parner, if you get stuck drop a line in the Definity forum, by the way I have a good network of BP's worldwide. Since my operation is worldwide.

Drop me an email on eplat@euronet.nl Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe