TFTP updates

[teletechman]

I have a site that we upgraded to R11.1 SP1 and are now having an issue with their Call accounting system. The system uses TFTP to upgrade the status of their user log in/out status. The IP Office is no longer sending the correct info for that status when queried.
This is what we are seeing from the vendor.
• Sends a TFTP request to the IPO for a file called nasystem/user_list
• Parses each line in the user_list file to get an extension for each user
• Sends a TFTP request to the IPO for nasystem/user_info3/(extension goes here) for each user extension
• Parses and displays the results of those requests in the grid above
Each user_info3 record contains general info about the state of that user extension, including what we call the PrimaryStateID (which is a field you can see in that grid). Essentially this field indicates whether a user is logged in or logged out; a 0 means logged out, 1 means logged in.

When we were testing the issues, I would hit the Run button on this tool, and it showed a 1 for the PrimaryStateID of the user we were testing even after you had them log out.
I do have a ticket open with Avaya but wanted to see if anyone else has run into this.
Mike

 

[derfloh]

You can request the same through HTTP. This post should be a good starting point :

https://blog.fwilke.com/updated-get-ip-office-extension-list/

Not sure if the parsing has to be adjusted and if you can get the state information.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[teletechman]

Thanks for this but it does not show the user state whether logged in or not.
Mike

 

[janni78]

There is an URL where you could get the information for each user separately, don't remember what it was now but I found it tracing on network packets from One-X Portal.

Another option would be to use the Configuration Service API, it pulls the entire configuration as XML.
I think the Management Web Service should do it as well but didn't find in the documentation how to indicate is a user is active or not in a group.

You can find API information at [URL unfurl="true"]https://www.devconnectprogram.com/[/url]

"Trying is the first step to failure..." - Homer

 

[derfloh]

There is also a monitoring API. It's not as powerful as management API but should be OK.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN