Test command question.

[mrkrabs]

Recently due to cutbacks I was put in charge of the definity system. I have had a couple years experience in the past.

In going through and beginning to clean up old accounts, extensions, etc., and clearing alarms I found that there is no test command on this system.

It HAS been about a year since I was actively involved with a definity, but I seem to remember a test command. Any ideas why there isn't one or why it wouldn't have been turned on at the install?

Thanks very much

 

[mikeydidit]

Unfortunately these days Avaya is making their customers pay a right to use (RTU) fee for maintenance permissions.


Mikey

 

[mrkrabs]

WHAT?!?!

That is without a doubt the silliest thing I have ever heard.
So, for the "right" to keep my system running efficently, I have to pay?

 

[mikeydidit]

Yep. Or pay them to do it. Hate to be the bearer of bad news. Sounds like you are as happy or this as the rest of us.


Mikey

 

[mikeydidit]

Yep. Or pay them to do it. Hate to be the bearer of bad news. Sounds like you are as happy on this as the rest of us are.


Mikey

 

[sjforcum]

When I tried to obtain MSPs for my switches, I was told Avaya will not sell them unless I have an Avaya Maintenance Agreement....

 

[mikeydidit]

Maintenance assist is the lower level of a maintenance agreement. That is why to have your technical permissions you must have at least a maintenance assist agreement or higher.


Mikey

 

[bivsipostar]

I changed permissions by myself. If you can't then try add new login. That worked for me.