Terranova modem problems

[dblcrona]

I am on Definity G3si rel 6. We still use Terranova software so I can dial into the Definity from my desk. I can not, however, dial into my Intuity Audix system. Avaya can dial in just fin so I'm confident it is not a problem with the modem configuration on the Intuity box. When I rey to dial in with Terranova from my PC usong an 8400B Plus modem I get a System Busy error. Any ideas on what is set up incorrectly?

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[Phoneman2]

Make sure you are calling the same phone number. Are you dialing a 4 digit 7 digit. Are the dial commands correct in the PC? Can you get a hand shake from the VM box from your phone on the desk?

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[dblcrona]

Phoneman2

When I dial the number from my phone I hear the modem tones like it is trying to connect. I have tried dialing the 4-digit and the 7-digit and neither works. Everything in the PC seems to be set correctly.

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[Phoneman2]

I would look again at the pc setting. If your dialing a four digit extension make sure your not dialing a 9 to get an outside line and if you are going outside then you may need the 9. Next test would be to use HYPER-terminal on the pc to dial and see if that works.

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[lopes1211]

I don't think you are able to dial an analog modem with a digital data-module.

-CL

 

[dblcrona]

lopes1211,

Isn't that what I'm doing when I dial into my Definity system? That works just fine.

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[lopes1211]

No, you're probably dialing a 4 digit digital netcon hunt group number. You are not dialing the PBX's analog rmats POTS modem.

-CL

 

[dblcrona]

lopes1211,

You're right. Is there a way I can set this up for the Intuity side?

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[lopes1211]

None, that I'm aware of. Most people admin the audix through IP. Assuming your PC and audix are on the same lan, just telnet to the IP address.

-CL

 

[dblcrona]

lopes1211,

Unfortunately our Intuity system is not on connected to our LAN. I'm quite sure that we did not get a NIC with it either. Thanks for all your help!

Ken Johnson
ITT Industries, Engineered Process Solutions Group

 

[Phoneman2]

You should still be able to dial in using a standard modem on your pc. not the data module.

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2