Terminal services web access problem

[violaboy]

Hello
I'm new to TS and have been able to set it up fairly successfully. I can logon via another computer on my LAN with the client software or the web access using a browser. Works well. The problem comes when someone outside of the lan tries to connect using the browser. I dialed out with my laptop, and tried to connect myself,...the error says, "Error connecting to terminal server, "servername"" It works outside the lan with the client connection software. I tried directly connecting my cable modem to the server and bypassed the router. ActiveX controls are set to run on the browsers. Nothing has helped. Any ideas are appreciated. Thanks.

Violaboy

 

[ITBOY]

Hi,

How are you using the web front?
What address do you put into the web browser?

 

[BigRetina]

Hi
I have the same problem..almost..
How did u solve ur problem?
Thanks

 

[devastator]

I had the same problem but I could connect by IP since I had a static / public IP on that server.


Dev

 

[BigRetina]

i also do have a static/public IP on the server..but it is not connecting!

 

[devastator]

Can you ping the external IP from off site??

 

[BigRetina]

Yes I can ping it!

 

[allenEd]

Is there a firewall involved, is port 3389 open?

 

[BigRetina]

no firewall!..
how can i check for the open ports on that machine?
forgive my ignorance!

 

[rrsub]

Make sure that when/if you upgraded to SP3, that you also upgrade the tsweb to sp3 as well.

Tsweb won't work if you're using sp2 tsweb components with sp3 os.

 

[BigRetina]

Sorry but what is TSWEB?
i dont want to use the web anyway!.
I want to use the CLIENT over the internet!
I also have a QTEK handset that has a built in client..i want to use that!
How can I check for TSWEB sp?