Bubbalouie
Technical User
I'm exasperated. I hope someone can point me in the right direction.
I deployed a Windows Terminal Services server to support two applications at our central site that are now acccessed from a remote location that I'll refer to as Trouble1.
I told management it would not be as fast as it is at our central site. Users are complaining loudly to my bosses about response time and I need to find some type of metric.
My central site hosts 9 vpn's that connect to PIX 506e. Only Trouble1 accesses these two apps, the other 8 locations hit another application.
The central site has a load balanced T1x2 connection. Trouble1 has a bonded T1x2 connection.
Central site generally has about 50% of it's bandwidth in use during the day, but depending on what is going on at the 9 remote sites that fluctuates for short periods of time up to the 70 to 80 percentile. I've been there when this happens and it generally lasts for a few minutes and manifests itself with a delay of up to 30 seconds between typing a character and the character showing on the screen. It's usually like a minute maybe 3 but very rarely as much as 10 minutes.
I understand that the users are frustrated by the delay, but they aren't working overtime to make up for it.
Is there a formula or general guide I can use to determine whether I need to add additional bandwidth or tell management to tell people to deal with it? I hate to just throw more bandwidth at the problem.
I know that's kinda vague and every situation is different, but if anyone has ever had to deal with users complaining about slow response times and how you determined whether their complaints were 'valid' or not, I'd sure appreciate hearing your story.
I deployed a Windows Terminal Services server to support two applications at our central site that are now acccessed from a remote location that I'll refer to as Trouble1.
I told management it would not be as fast as it is at our central site. Users are complaining loudly to my bosses about response time and I need to find some type of metric.
My central site hosts 9 vpn's that connect to PIX 506e. Only Trouble1 accesses these two apps, the other 8 locations hit another application.
The central site has a load balanced T1x2 connection. Trouble1 has a bonded T1x2 connection.
Central site generally has about 50% of it's bandwidth in use during the day, but depending on what is going on at the 9 remote sites that fluctuates for short periods of time up to the 70 to 80 percentile. I've been there when this happens and it generally lasts for a few minutes and manifests itself with a delay of up to 30 seconds between typing a character and the character showing on the screen. It's usually like a minute maybe 3 but very rarely as much as 10 minutes.
I understand that the users are frustrated by the delay, but they aren't working overtime to make up for it.
Is there a formula or general guide I can use to determine whether I need to add additional bandwidth or tell management to tell people to deal with it? I hate to just throw more bandwidth at the problem.
I know that's kinda vague and every situation is different, but if anyone has ever had to deal with users complaining about slow response times and how you determined whether their complaints were 'valid' or not, I'd sure appreciate hearing your story.