Terminal Server Licesning and Citrix Metaframe XP 2

[DarraghFitzpatrick]

I am currently receiving logged events in my event log detailing I have a corrupt terminal server connection license pack. I am receiving events stating that the terminal server cannot issue a client license.
When I look at my termial server license manager, the status of the license server is unknown, instead of active. I do not have the option to reactivate. I have the option to activate. When chosen I receive an error from teh license server "The license wizard encountered an internal error from the licensing server. Message number :0xc0110011.

My citrix client users can still log on, however.

I obviously need to uninstall License Manager for Terminal services and reinstall it, then reactivate the licenses.

My questions are

(a) What is the relationship between Citrix Metaframs XP and the TS licensing server. I had thought XP required TS server licensing to function, in this case however it seems XP is functioning fine without.

(b) What are the repercussions of uninstalling TS license manager with XP installaed on the same server ? Are there any ? i.e. will citrix XP ot XP licensing require reinstallation if I uninstall TS licensing ?

 

[KCDave03]

try this link, maybe it will help

http://www.ccaheaven.com/win2000.htm

 

[rjs]

I have the EXACT same problem. I just spent 3 hours on the phone with MS tech support.

Citrix does not require TS licensing exactly. I've set up Citrix servers for eval without TS licensing installed. This works for 30 or 90 days. Then activating TS licensing gives you another 90 (i think) before you have to actually add TSCALs.

Removing and reinstalling the TS licensing server should not affect the Citix installation or licenses.

R.Sobelman

http://www.tracklogins.com

 

[rjs]

P.S. - according the the MS tech and a non-public TID he sent me, you don't need to uninstall and reinstall TS license server. You just need to stop the TS Licensing service, rename the Lserver directory, create a new Lserver directory, then restart the service. (then reactive licenses).

I haven't done this yet as I don't want to ruin my weekend and only have a remote connection to the server at the moment.

R.Sobelman

http://www.tracklogins.com

 

[DarraghFitzpatrick]

I found this doc on the Microsoft knowledge base, Q329888.
It has a solution to an issue much like what I believe the problem on my server to be i.e corrupt MS license file.
I have not performed this as of yet but plan to after testing on a pilot system. Think it may resolve the error

Darragh Fitzpatrick

 

[victorv]

hi,

the Q329888 article in KB, speaks about Licensing in
client : when a win9x or NT connects to a TS, TS gives to client a license (by itself in first 90 days, by TSLIcServer after)
and the client stores it in its registry.
"Other client computers may be able to connect to the terminal server successfully".
Your problem is a TS Server one: "status of the license server is unknown"

Remember that:
- TSLicServ runs only in W2K server.
- It can run together TS if the TS is a standalone server (not in domain)
- Typically TSLicServ runs on a DC
- If you have a NT4 Domain, you need a member server W2k to run TSLicServer.

Citrix Metaframe does not need TSCal, but it needs TS: without it (and its license for 9x and NT) the client does not connect to a server. The message at client side is not clear, but in server events, you can find the message.


bye

 

[Frodo29]

hi there,
i tried both tips, the deleting of the LServer directory and the deleting of the MSlicensing registrykey (Q329888)but nothing helped.
Has anybody else some other hints??

bye
frodo

 

[DarraghFitzpatrick]

Does anybody know if the TS license server can be uninstalled then reinstalled while Metaframe is installed on the same server ?

Frodo29, if you have, unlike me, more than one 200 server in your domain, you could stop the TS license services on your existing icense server and install license manager on another server. A license server need only be in the same domain as the TS server, does not require to be on the same server.

Darragh

 

[victorv]

hi
I belive you can unistall/reinstall TSLicServ while
MF is running. What I belive you cannot do is unistall/reinstall TS.
bye

 

[Frodo29]

The only thing what helped was reinstalling the licensing service and reactivating the TS CAL licenses.

bye
frodo

 

[DarraghFitzpatrick]

Frodo

can you post what steps you performed. I am going to have to do the same thing ?

When you say reinstalled, do you mean removed then installed again. What effect did this have on Citrix if any ?

Did your users have any issues reconnecting after this procedure was performed ?

After reinstallation were you able add the CALS from the previous database to the new ?

I appreciate your help

Darragh

 

[rjs]

Fitz, I'm not frodo, but here is what we had to do.
1) Remove Terminal services licensing (from add/remove programs/Windows components)
2) Re add Term. services licensing.
3) Reactivate the Terminal licensing server.
4) Re-add our TCALs through the MS clearing house.
You cannot get "back" the licenses from the original database, the had to be readded. We did all this with Microsoft tech support on the phone.

It did not affect our Citrix installation at all, but we had no one connected at the time. We've had no problems with users connecting through Citrix since then.

R.Sobelman

http://www.tracklogins.com

 

[Frodo29]

thanks rjs for posting the toDo.
I did id in the same way like you.

I was asking me, what has to be going wrong that the licensing database was corrupted. Does someone know the reason??

bye
frodo

 

[DarraghFitzpatrick]

thanks RJS and Frodo

one more thing, why did you have to add back the new licenses ? When the clients attached again would they not just receive a new license from the server ?

Darragh

 

[Frodo29]

Yes, but after reinstalling the licensing service all licenses are gone. So, the client can't get a TSCAL license because there is no one to give.
It's the same with the citrix licenses. If you don't add any userlicenses in the citrix farm, nobody can connect to a published application.

frodo

 

[DarraghFitzpatrick]

thanks for the posts Frodo and RJS, performed the uninstall and reinstall, resolved , my problems

Darragh

 

[bigpapapump]

rjs - this is a dumb question but I'm new to Citrix and I am experiencing a similar problem.

"4) Re-add our TCALs through the MS clearing house."

Where do I find these, should they be with the Citrix stuff that was received when originally ordered?

Thanks in advance for the help.

 

[bigpapapump]

Thanks!

rjs' method fixed my problem. but it looks like the WinXP user that was having the problem before was just issued another temp license, so he'll be good for 3 more months.

any idea why he is getting a temp license?

 

[rjs]

The Microsoft licenses are usually just a piece of paper which provide an agreement number and authorization number. The ones we get typically come via e-mail. They would not necessarily (and typically do not) come with the Citrix software. I know I print them out and put them with the related Citrix software and licenses, but that's just me.

R.Sobelman

http://www.tracklogins.com

 

[bigpapapump]

Thanks!

Any idea why one of my WindowsXP users is being issued a temp TS license?
All my other Windows2000 and XP users are working great.