I am replacing a Citrix server with a Terminal Server on our intranet.
The TS server is up and works well except that users cannot connect to it from outside the firewall. The Firewall Manager has assured me that IP address is visible from outside and we can ping it and can scan the TS port 3389 from outside.
Yet users outside get one of the following errors:
"Connection to the server has timed out try connecting to the terminal server again"
or
"The client could not connect to terminal server. The server may be too busy..."
I have checked MS KB articles 260746 and 267834, neither helped.
I can connect inside the firewall and have no problems even on a different subnet.
The old citrix server works from the same sites, so there is no problem there.
Under Citrix one can configure a slower connection and make allowances for the firewall.
Has anyone had a similar problem or know of a really technical explanation of the way TS and RDP work?
Perhaps you know of a way to change the TS timeouts (like the way the TCPIP can be tweaked)
Your suggestions would be appeciated.
AJ
The TS server is up and works well except that users cannot connect to it from outside the firewall. The Firewall Manager has assured me that IP address is visible from outside and we can ping it and can scan the TS port 3389 from outside.
Yet users outside get one of the following errors:
"Connection to the server has timed out try connecting to the terminal server again"
or
"The client could not connect to terminal server. The server may be too busy..."
I have checked MS KB articles 260746 and 267834, neither helped.
I can connect inside the firewall and have no problems even on a different subnet.
The old citrix server works from the same sites, so there is no problem there.
Under Citrix one can configure a slower connection and make allowances for the firewall.
Has anyone had a similar problem or know of a really technical explanation of the way TS and RDP work?
Perhaps you know of a way to change the TS timeouts (like the way the TCPIP can be tweaked)
Your suggestions would be appeciated.
AJ