I have 2 tenants set up. One tn1- plays just music and tn2-plays music and ads. I want callers to hear ads when they are manually placed on hold. But I dont want ads in the vector steps I want just music. If i put an agent id in tn2- they lose the ability to manually add or remove skills since the hunt group is tn1. Is there a diagram or cheat sheet on where to make tn changes based on your needs? Changing the tn in the vector / vdn / skill / stations/ agent ids / etc..what overides what changes? If not i think I may create one once I get this completed. Anyone have any docs or advice on this ? otherwise its going to be a lot of testing!!! thanks in advance!