Telephony Services Servers -IP H323 Playback Server problem

[tnice]

I have problem with Telephony services IP H323 playback service.
We have 3.1 NP and working with Avaya PBX.
first of all, our Nice Playback Telephony Services working fine along with HMP SW.Avaya engineers ensured us that they tried to configure switch for playback.anyway
the problem is that when we start to nice player (manual dial on that typing extension numbers, no prefix used here ),
then phone is ringing and picking up suddenly system gives us error messages like general error occured,contact with administrator and no voice on phone.
we are not sure that problem is the nice side or avaya.
I would be happier if someone is familiar IP playback services..
Thx

see below sample logs..
INFO ; [TelephonyService.MakeCall] - Line[1] Make call started, phone number is 2224...
DEBUG; [TelephonyLineAPI.MakeCall] - Line[1], Start. Phone Number: 2224
DEBUG; [TelephonyLineAPI.MakeCall] - [IPLine::MakeCall] Line[1] - Start
DEBUG; [TelephonyLineAPI.MakeCall] - [IPLine::MakeCall] Line[1]: Make Call: Number2224, Dest 1.12.52.37, Orig 1111
INFO ; [TelephonyLineAPI.MakeCall] - [DialogicLine::Set_LineStatus] Line[1] MakeCall: New line status - Connecting
INFO ; [TelephonyLineAPI.MakeCall] - [IPLine::MakeCall] Line[1] Make Call: CRN 134217729
INFO ; [TelephonyLineAPI.MakeCall] - [IPLine::WaitForLineEvents] Line[1] Waiting for Line events...
,059 DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - Start
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleHMPEvent] Line[1] Dialogic Event Proceeding
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - End
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - Start
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleHMPEvent] Line[1] Dialogic Event Alerting
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - End
INFO ; [TSResourceManager.KeepAlive] - Line[1] Keep alive called
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - Start
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleHMPEvent] Line[1] Dialogic Event Connectet
INFO ; [MyApplicationLog.WriteInfo] - [DialogicLine::Set_LineStatus] Line[1] HandleEventConnected: New line status - In Call
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - End
INFO ; [TelephonyLineAPI.MakeCall] - [IPLine::WaitForLineEvents] Line[1] Line event: Call Started event
INFO ; [TelephonyLineAPI.MakeCall] - [IPLine::MakeCall] Line[1] Call established
INFO ; [TelephonyLineAPI.MakeCall] - [IPLine::HandleHMPEvent] Line[1] voice device 6 was opened
DEBUG; [TelephonyLineAPI.MakeCall] - Line[1] - End
INFO ; [TelephonyService.MakeCall] - Line[1] Make call succeeded
INFO ; [MakeCallActivity.OnMakeCallCompleted] - Line[1] Make call completed with code M_TL_RC_SUCCESS
INFO ; [GenerateCallWF.OnCallEstablished] - Line[1] Call established
INFO ; [GenerateCallWF.SetCallState_ExecuteCode] - Line[1] Call state is active
INFO ; [TelephonyManagerService.NotifyOnIcbAllocationDone] - Line[1] ICB allocation done with status True, notify RM...
INFO ; [PBMediaServices..ctor] - Created
INFO ; [TelephonyManager.OnWorkflowIdled] - OnWorkflowIdled [2ff37138-4ddd-4e6a-b5d0-5b45954fd028]
INFO ; [TSResourceManager.KeepAlive] - Line[1] Keep alive called
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - Start
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleHMPEvent] Line[1] Dialogic Event Disconnected
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleEventDisconnected] Line[1] calling EndCall with WaitForCallEnd = FALSE
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::EndCall] Line[1] - Start, Line in In Call state
INFO ; [MyApplicationLog.WriteInfo] - [DialogicLine::Set_LineStatus] Line[1] EndCall: New line status - Disconnecting
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::EndCall] Line[1] Ending Call (CRN 134217729)
INFO ; [TelephonyService.CallDisconnected] - Line[1] Received call disconnected event
INFO ; [TelephonyService.CallDisconnected] - Line[1] Sending CallEnded event to workflow ID 2ff37138-4ddd-4e6a-b5d0-5b45954fd028
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::EndCall] Line[1] - End
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - End
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - Start
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleHMPEvent] Line[1] Dialogic Event DropCall
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::HandleEventDropCall] Line[1] HandleEventDropCall status is 6
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::StopPlaybackInternal] Line[1] Calling StopPlayback
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::StopPlayback] Line[1] Handle[2] Stopping Playback...
INFO ; [TelephonyManagerService.NotifyOnIcbCallDisconnected] - Line[1] ICB call was disconnected, notify RM...
INFO ; [TSResourceManager.SendScriptTerminationEventThread] - Line[1] Sending OnScriptTermination (reason=DISCONNECTED_BY_USER)
INFO ; [GenerateCallWF.OnEventsLoopCondition] - Line[1] Exit events loop, terminated False, call disconnected True
INFO ; [TelephonyManagerService.RemoveLineIdIcbInfoMapping] - Line[1] Remove ICB data, workflow is ending...
INFO ; [TelephonyManagerService.NotifyOnIcbWorkflowEnded] - Line[1] ICB workflow ended (reason=OK), notify Playback and Resource Managers...
INFO ; [TelephonyManagerService.NotifyOnIcbWorkflowEnded] - Line[1] No TSPlaybackManager object found for this line, can't send event to Playback Manager
INFO ; [TSResourceManager.WorkflowEnded] - Line[1] Workflow ended (reason=OK)
INFO ; [TelephonyManager.OnWorkflowCompleted] - OnWorkflowCompleted [2ff37138-4ddd-4e6a-b5d0-5b45954fd028]
INFO ; [TSResourceManager.TerminateScript] - Line[1] Workflow ended. Terminate script request is ignored.
INFO ; [TSResourceManager.Dispose] - Line[1] Disposing..., terminateSriptInvoked: True
INFO ; [TSResourceManager.Dispose] - Line[1] Terminating...
INFO ; [TSResourceManager.TerminateScript] - Line[1] Workflow ended. Terminate script request is ignored.
INFO ; [MyApplicationLog.WriteInfo] - [IPLine::StopPlayback] Line[1] Playback Stopped
INFO ; [MyApplicationLog.WriteInfo] - [DialogicLine::Set_LineStatus] Line[1] HandleEventDropCall: New line status - Idle
DEBUG; [MyApplicationLog.WriteTrace] - [HMPManager::HMPEventHandler] - End
INFO ; [TSResourceManager.Renewal] - Renewal called
INFO ; [TSResourceManager.Dispose] - Line[1] Dispose called twice - ignoring call, terminateSriptInvoked: True

 

[sidradical]

Hi,

I have seen this behaviour before and it was caused by incorrect Audio Codec configuration on the IP trunk setup on the switch. We also had to mess about with the Far-End Network Region settings to get this working.

Do you have the Telephony Services Installation Guide? There is a comprehensive guide that details the Avaya setup for H.323 Playback... This came in very handy when we were setting this up.

 

[tnice]

Problem has been solved by changing parametre on Avaya site Admin.