Telephony Manager GUI Timeout Resolved 2

[1Rita1]

Changing Session Timeout of Telephony Manager
(Make sure to do both parts)
PART A
Changing session timeout value on the Server in IIS
1. right click on My Computer
2. click on Manage
3. expand Services and Applications
4. expand Internet Information Services (IIS)
5. right click on Default Web Site
6. go to properties
7. click on Home Directory tab
8. click Configuration button
9. click on App Options tab
10. next to Session Timeout enter number in minutes (i.e. 240)
11. Reset ASP Script timeout to same value as Session Timeout (note: this is in seconds not minutes) (i.e. 14400)
12. click on Apply button
13. in the next resulting window click Select All button. (Not seen on XP)
14. click on Apply button
15. right click on Internet Information Services (IIS)
16. click on Restart IIS
17. click OK button (it may take a few minutes to complete)
18. when completed close open screens

PART B
Changing session timeout value in Telephony Manager
1. right click on Start
2. click on Explore
3. find and expand Nortel folder
4. expand Tomcat folder
5. click on conf folder (do NOT expand)
6. on right side will be a file labeled web OR web.xml
7. right click on web, go to Open With and select Notepad or Wordpad
8. go to Edit or ctrl-f to do a find
9. type in session and click on Find Next button
10. this should take you to heading======= Default Session Configuration =========
11. click Cancel to close find window
12. go down several lines to <session-timeout>30</session-timeout>
13. click on the line and change the value to the same as in PART A (i.e. 240)
14. The line should then look like <session-timeout>240</session-timeout>
15. go up to File and click on Save
16. Stop and Restart Apache Tomcat Services

Warning!!! Make sure to logout when session completed unsing Web Navigator. If you closed Webpage without logging out you will remain logged in and may not be able to use certain functions. Go to Session monitor to verify and logout as needed.

Important: Please not where instructions state click, right click, expand etc. Also notice there are references to button or tab!

 

[tnphoneman]

Thanks for this tip. I also posted a link to this on my site.

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[1Rita1]

Well I finally upgraded to TM 3.2 on Windows XP and had to add a step to my instructions.

Changing Session Timeout of Telephony Manager
TM 3.2 XP

(Make sure to do both parts)
PART A
Changing session timeout value on the Server in IIS
1. right click on My Computer
2. click on Manage
3. expand Services and Applications
4. expand Internet Information Services (IIS)
5. expand Web Sites
6. Right click on Default Web Site
7. go to properties
8. click on Home Directory tab
9. click Configuration button
10. click on Options tab
11. next to Session timeout enter number in minutes (i.e. 240)
12. change ASP Script timeout to same value as Session timeout (note: this is in seconds not minutes) (i.e. 14400)
13. click on Apply button
14. expand Web Site under Internet Information Services (IIS)
15. right click on OMNavigator
16. go to properties
17. click on Configuration button
18. click on Options tab
19. next to Session timeout enter number in minutes (i.e. 240)
20. change ASP Script timeout to same value as Session Timeout (note: this is in seconds not minutes) (i.e. 14400)
21. click on Apply button
22. right click on Internet Information Services (IIS)
23. click on Restart IIS
24. click OK button (it may take a few minutes to complete)
25. when completed close open screens

PART B
Changing session timeout value in Telephony Manager
1. right click on Start
2. click on Explore
3. find and expand Nortel folder
4. expand Tomcat folder
5. click on conf folder (do NOT expand)
6. on right side will be a file labeled web OR web.xml
7. right click on web, go to Open With and select Notepad or Wordpad
8. go to Edit or ctrl-f to do a find
9. type in session and click on Find Next button
10. this should take you to heading===== Default Session Configuration =====
11. click Cancel to close find window
12. go down several lines to <session-timeout>30</session-timeout>
13. click on the line and change the value to the same as in PART A (i.e. 240)
14. The line should then look like <session-timeout>240</session-timeout>
15. go up to File and click on Save
16. Stop and Restart Apache Tomcat Services

Warning!!! Make sure to logout when session completed using Web Navigator. If you closed Webpage without logging out you will remain logged in and may not be able to use certain functions. Go to Session monitor to verify and logout as needed.

Important: Please not where instructions state click, right click, expand etc. Also notice there are references to button or tab! Italicized items are the labels that appear in Windows.

 

[tnphoneman]

Thanks Rita

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http://www.greatwhitetechnologies.com

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