Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Telephone Set Training Materials 3

Status
Not open for further replies.
jcmhere

jcmhere

Technical User
Jan 18, 2011
20
US
I have been asked to supply some basic training aids to users for different Avaya Phone sets. Does anyone have a good suggestion of where I might find something like this?
 
Sort by date Sort by votes
seeing that there is no standard setup of the IP office and everybody uses different shortcodes to achieve things you might have to start typing and cutting and pasting stuff into a word document and then give it to the customer.
I have a document that I hand out and it is made that way, I also hand out the 2 page Avaya document for the phone type the customer has bought.
like this one for the 1608


Joe W.

FHandw., ACSS
 
Upvote 0 Downvote
It's worth the effort of making your own as the Avaya ones show all default shortcodes which people dial and just break things and as others have mentioned they don't reflect the programming you do either :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
I've started a project around this topic. You can see what I've completed thus far here:


Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
Upvote 0 Downvote
Kyle,

Great work. I wish you had something for a 2420....but your work is outstanding. I only wish I was as good as you.
 
Upvote 0 Downvote
I have opted not to do anything on the 5400/2400 since those are on their way out.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
Upvote 0 Downvote
Unfortunatley so are the 9620's....well effectivly. Gotta love that ever changing handset range :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
Yea which is why I all but abandoned the 9620 in the middle of the Visual VM video.

I'm focusing on the 9611, 9621, 1400/1600 and 9508 now although the unsupported phones aren't published.

The goal is to find a model from each series that has enough common features as other models so I don't have to make a video series for every device.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
Upvote 0 Downvote
Kyle, That is really some awesome work! How do you know that about the 5400/2400 phones? Is there a document that says that or did you just read "the handwriting on the wall"?
 
Upvote 0 Downvote
I'd say the handwriting is on the wall - the 4600/5600 sets are "gone" and I would agree even though it hasn't been formerly said yet, but the 5400 sets are on the way out
 
Upvote 0 Downvote
Once the much fabled 9400 and 9500 digital handsets arrive they will be history :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
I don't know anything about the 9400 or 9500 digital phones but I hope they have paperless lables!
 
Upvote 0 Downvote
They are paperless/auto label. They are the dig version of the 9600 in the same way 1400 is the dig version of the 1600 :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
There is much mystery and intrigue surrounding them at the moment, even the Disty's here don't know, some have never heard of them :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
Upvote 0 Downvote
Well...I wouldn't have a clue then because I stay lost most of the time!! Haha! Thanks for the info.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Rhinorhino
  • Locked
  • Question
Update system wide telephone number directory my handset 1
Replies
2
Views
126
Nortel4Ever
Nortel4Ever
Arun Neelambaran
  • Locked
  • Question
Set Out of Hours in PRI line
Replies
1
Views
116
derfloh
derfloh
OldSchool70
  • Locked
  • Question
Set J Series Ringer Volume so it Cannot be Adjusted
Replies
1
Views
213
OmegaStar
OmegaStar
Vishal Chauhan
  • Locked
  • Question
Callertune & Onhold ringtone set in Avaya IP Office Manager
Replies
1
Views
140
IPOLackey
IPOLackey
Rhinorhino
  • Locked
  • Question
Restrict set relocation
Replies
3
Views
61
Westi
Westi

Part and Inventory Search

Sponsor

Back
Top