Telecommuting coverage

[Sirrono]

thread690-1281378
I have been administering Telecommuting for several years but it is really grown popular in the last year. We are having a few issues surrounding the step where the coverage path brings the call back to office VM.

1. Rel.11 switch. Call just rings on and on because the distant phone has call waiting and the call recipient does not pickup the call.

2. CM 6.0 switch. Calls ignore the settings in the cov path telling it to ring 3 times and go to office VM. Rather it rings 5 times and goes to cell phone VM.

BTW these are the instructions I send to users:

Chi- REMOTE TELECOMMUTING TW 101
INSTRUCTION FOR MERGING YOUR OFFICE PHONE to YOUR HOME PHONE

PROCEDURE for CHANGING the COVERAGE PATH

1. Dial 1-312 ***-**** (outside) or ***** (inside)

You hear dial tone

2. Dial change coverage access code: *22

You hear dial tone

3. Dial your 5 digit office extension and press #

You will hear nothing, just keep going.

4. Dial the 5 digit security code and press # The Security Code assigned
to your extension is your five digit office zip code.

You hear dial tone

5. Dial 2 your new coverage path.

You will hear the confirmation tone (2 or 3 beeps).


To change back to the “in office” coverage path default, dial 1 at step no. 5.


NOTE: Your voicemail will not follow the coverage path to your home phone,
rather it will return to your office Voicemail box if you do not answer
at home. So continue to check messages at your work phone by calling
312-***-**** and following the prompts.


SirRono

 

[AvayaTier3]

coverage times are a combination of coverage-path and system-parameters coverage-forwarding

tweaking these timers allow calls to cover to home and home voicemail, cell and cell voicemail, pull back to switch
and cover to coverage-path hunt-group cover point to CM voicemail

display station 1234                                            Page   1 of   6
                                     STATION

Extension: 1234                          Lock Messages? n               BCC: 0
     Type: 4620                          Security Code: *                TN: 1
     Port: S00847                      Coverage Path 1: 134             COR: 4
     Name: John Doe                    Coverage Path 2: 7               COS: 0

change system-parameters coverage-forwarding                    Page   1 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

          Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 4
        Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 6

display coverage path 134
                                 COVERAGE PATH

                   Coverage Path Number: 134
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 4
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
  Point1: h99            Rng:    Point2:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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