Telecaster system / pagem program

[jamescct23]

Does anyone happen to have a copy of the pagem program that goes with the old Customview Telecaster software? The call center I work in just got a new Director and he wants to get the pageing feature of the telecaster system running. However my predecessor seems to have lost the install software for the Telecaster. Any help would be appreciated.
james

 

[heretic76]

Did you ever make contact with someone who had the software? I've contacted Aspect and they don't seem to support it anymore.

 

[jamescct23]

Yes I have talked with Aspect and my local tech. Neither have a copy / support it. I can't say I am shocked as it is about 6 years old and the most of the customview product line has not been supported officially for years. If I come across a copy that's great. If not, oh well. I explained to the new director about this and am looking at other software for the reader boards.If you can recommend any that would be great. BTW even though our switch is 8.4 I am still using RW/RR for reporting! We have a planned upgrade to 9 and I have told him that we NEED to get onto crystal.

 

[heretic76]

They lie! I've recently upgraded to 9.1, and Customview works just fine! Just leave your configuration exactly as it is, and it will pull data from the tables with ease. Now, I also purchased Seagate 7.1 a couple of years ago, and am using that as well, migrating over my RW/RR files. And intend to purchase Crystal, but why fix it, if it's not broken?

As for the telecaster, I found the manufacturer, Alpha-American. For $100, you can get new firmware, for another $200 or so, you can get a dongle to convert to ethernet, and for $3000 you can get software that they will configure to work with your ACD. If you have the realtime toolkit, you may be able to leverage their recent experience with me.

 

[jamescct23]

thanks for the tip on Alpha-American. I'll look ito it. As for RW/RR,you are correct it wortks fine. I agree about not fixing it if it isn't broken. That being said, more and more I am requested to install RW/RR on individual managers / supervisors machines so they can run reports at their leisure. I'm not to keen on that since RW/RR is not too friendly with XP, or anything after NT for that matter. Crystal will solve a number of issues that we have currently. RW/RR works, but getting to Crystal will make my life easier.