TelAgility and D100/D160 1

[racom]

Anyone get a D100 to work with TelAgility or hosted Avaya? I can't seem to get the D100 to register to the IP OFfice. More so, I can't get the D100 to do Static. I keeps reverting back to DHCP. Any gotcha's?

 

[Nortel4Ever]

Have you logged into the D100's web GUI to set the IP parameters manually?

 

[racom]

Yes, I got it to register, but I can't get the phone to register. It keeps failing to register, then blacklist the IP and extension. I have re-entered the password multiple times. this is on an R11 IP Office - hosted.

 

[Nortel4Ever]

Have you used Monitor to see what's happening while the phone tries to register?

 

[racom]

Here is the trace log for both the IPO and the D100. I replaced the public IP's and Mac's with the description for security purposes.

IP Office Trace

10:54:51 68466794mS SIP Rx: UDP CustPublicIP:5056 -> TelAgilityIPO:5056
REGISTER sip:TelAgilityIPO:5056 SIP/2.0
From: <sip:6081@TelAgilityIPO>;tag=f69b50-8c8120a-13c0-6006-10a9d-0-10a9d
To: <sip:6081@TelAgilityIPO>
Call-ID: f8f42e-8c8120a-13c0-6006-10a9d-0-10a9d
CSeq: 1 REGISTER
Max-Forwards: 70
Supported: replaces,100rel,timer
User-Agent: Avaya D100 (D100_1.2.7_0.9.6 D100MACaddress)
Content-Length: 0
Via: SIP/2.0/UDP CustPublicIP:5056;branch=z9hG4bK-10a9d-4117628-0-f4f7c8
Contact: <sip:6081@CustPublicIP:5056>
Expires: 180

10:54:51 68466794mS Sip: SIPDialog f704f7d0 created, dialogs 15 txn_keys 1 video 1 presentation 1 camera 1 unsupp audio 0
10:54:51 68466794mS SIP Tx: UDP TelAgilityIPO:5056 -> CustPublicIP:5056
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP CustPublicIP:5056;branch=z9hG4bK-10a9d-4117628-0-f4f7c8
From: <sip:6081@TelAgilityIPO>;tag=f69b50-8c8120a-13c0-6006-10a9d-0-10a9d
Call-ID: f8f42e-8c8120a-13c0-6006-10a9d-0-10a9d
CSeq: 1 REGISTER
User-Agent: IP Office 11.0.0.2.0 build 23
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH

http://WWW-Authenticate:

Digest nonce="13b0a14be319844302f4",realm="ipoffice",algorithm=MD5
Server: IP Office 11.0.0.2.0 build 23
To: <sip:6081@TelAgilityIPO>;tag=1d96fbf2f9c7d24f
Content-Length: 0

10:54:51 68466887mS SIP Rx: UDP CustPublicIP:5056 -> TelAgilityIPO:5056
REGISTER sip:TelAgilityIPO:5056 SIP/2.0
From: <sip:6081@TelAgilityIPO>;tag=f69b50-8c8120a-13c0-6006-10a9d-0-10a9d
To: <sip:6081@TelAgilityIPO>
Call-ID: f8f42e-8c8120a-13c0-6006-10a9d-0-10a9d
CSeq: 2 REGISTER
Max-Forwards: 70
Supported: replaces,100rel,timer
User-Agent: Avaya D100 (D100_1.2.7_0.9.6 D100MACaddress)
Authorization: Digest username="6081",realm="ipoffice",nonce="13b0a14be319844302f4",uri="sip:TelAgilityIPO:5056",response="10ce454886ee9931ddc76658939e7a7b",algorithm=MD5
Content-Length: 0
Via: SIP/2.0/UDP CustPublicIP:5056;branch=z9hG4bK-10a9d-4117678-0-f4f920
Contact: <sip:6081@CustPublicIP:5056>
Expires: 180

10:54:51 68466887mS Sip: SIP REG: ProcessRegistrationRequest, delete phone receiver 578 if phone size is 0 (size: 0)
10:54:51 68466887mS Sip: SIP REG: extn 6081 address restricted
10:54:51 68466888mS SIP Tx: UDP TelAgilityIPO:5056 -> CustPublicIP:5056
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP CustPublicIP:5056;branch=z9hG4bK-10a9d-4117678-0-f4f920
From: <sip:6081@TelAgilityIPO>;tag=f69b50-8c8120a-13c0-6006-10a9d-0-10a9d
Call-ID: f8f42e-8c8120a-13c0-6006-10a9d-0-10a9d
CSeq: 2 REGISTER
User-Agent: IP Office 11.0.0.2.0 build 23
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Retry-After: 180
Server: IP Office 11.0.0.2.0 build 23
To: <sip:6081@TelAgilityIPO>;tag=9cb768500d9a8f67
Content-Length: 0

D100 Trace

[2000/01/01 18:57:26.930] 5038 Hsif_menuLoggingInState
[2000/01/01 18:57:26.930] 5039 1st Login
[2000/01/01 18:57:26.933] 5040 [/D100.cfg] reading.
[2000/01/01 18:57:27.196] 5041 - finished.
[2000/01/01 18:57:27.196] 5042 [/D100prov.txt] reading.
[2000/01/01 18:57:27.391] 5043 - OK. There is no difference between Provisioning File and current settings.
[2000/01/01 18:57:27.391] 5044 [/D100settings.txt] reading.
[2000/01/01 18:57:27.593] 5045 - finished.
[2000/01/01 18:57:27.642] 5046 [D100_Italian.lng] reading.
[2000/01/01 18:57:28.401] 5047 - finished.
[2000/01/01 18:57:28.401] 5048 [D100_German.lng] reading.
[2000/01/01 18:57:29.157] 5049 - finished.
[2000/01/01 18:57:29.158] 5050 [D100_Spanish.lng] reading.
[2000/01/01 18:57:29.913] 5051 - finished.
[2000/01/01 18:57:29.913] 5052 [D100_French.lng] reading.
[2000/01/01 18:57:30.675] 5053 - finished.
[2000/01/01 18:57:31.538] 5054 [system/huntgroup/scn_huntgroup_list] reading.
[2000/01/01 18:57:31.602] 5055 [E] [/system/huntgroup/scn_huntgroup_list] File Not Found.
[2000/01/01 18:57:31.602] 5056 [E] HTTP Client Return Error:-1
[2000/01/01 18:57:31.605] Login Common Files use previous setting. [download error - scn_huntgroup_list]
[2000/01/01 18:57:32.718] 5057 ### Login request [6081] - HsIf_CallHdl=0x4b1204
[2000/01/01 18:57:32.719] 5058 [sipusers/D160_6081@TelAgilityIPO.cfg] reading.
[2000/01/01 18:57:32.890] 5059 - finished.
[2000/01/01 18:57:32.891] 5060 [D160_6081@TelAgilityIPO.keys] reading.
[2000/01/01 18:57:33.090] 5061 - finished.
[2000/01/01 18:57:33.388] 5062 HS1 EVENT_LOGIN_DENIDED
[2000/01/01 18:57:33.391] 5063 [E] Sipap_MtfRegClientStateChangedCB(term=6081) - failed to send REGISTER(reason=Response server failure received) call Hsif_LoginDenided
MTF_PRT 01/01/00 18:57:33 IPP_SIPCONT : WARN - handleRegStateFailed() msg=503 name=6081
[2000/01/01 18:57:33.413] 5064 [E] Sipap_MtfRegClientStateChangedCB(term=6081) - State Terminated(reason=User request)
[2000/01/01 18:57:33.422] 5065 ### Logout completed [6081]

 

[teletechman]

Are you setting this up as a SIP extension? The D100 is not a SIP extension it is a DECT SIP ext which might cause the issue. You need to create a IP Dect line for this to work.
Mike

 

[racom]

Yep, SIP DECT Line and SIP DECT Extn.

 

[mkoker]

I have yet to see it work in that type of environment. I've seen the phones come up and try to register, then they just don't. Mind you I have tried this both in a production environment, and in a lab sandbox with a fully open firewall. I gave up and registered some 3rd party users with another SIP dect. Those came right up. You could always open a SSR for entitled support.

NTSDirect

 

[jayjr1105]

I have several D100's and 160's working with Telagility. Set up base stations and IP parameters in IPO manually. Are you doing this over VPN or pointing D100's to the cloud? Do you have sip registrar enabled?

Just a BIG FYI, if your base stations are going "over the internet" your handset function keys will do absolutely nothing. So forget about programming any of the bottom buttons. A site to site VPN from the customer's site to Telagility is required for them to be fully functional.

 

[racom]

Yes, I am pointing this over the cloud. Yes, I have SIP Registrar enabled. I heard about the buttons not working. I will cross that bridge when I get to it.

 

[racom]

Took this offsite to another network and it came right up. Their network must be blocking it.