Hello all
Part of my job is managing two TDE 600 stacks, each with two units worth of cards. I am unable to get official training on these devices, and coming from a server admin background, have very little understanding of the telephone world, as far as the Panasonic's definitions of trunk group, class of service, ICD, and so on. I'm currently trying to split apart two departments who used to effectively be one, but am having serious problems with getting the lines to ring correctly for them.
I currently have the programming manual, but it just says what something is on a basic level, not why or how I would use it. Aside from not understanding this system overall, I find myself continually getting buried and lost while trying to document what is currently set up. Does anyone have any of the following they could pass along to me, perhaps helping others in the process?
[ul]
[li]Any sort of forms to document how a system is currently programmed[/li]
[li]Any examples of how a system has been set up[/li]
[li]Any explanations of what the various options are actually for or how they would be used[/li]
[/ul]
My particular problem at the moment is:
6 phone lines were at one time effectively combined. I now need 3 of them to ring only at one group of extensions, two lines that need to ring at a different group of extensions such that line 1 rings at x407 first, then also at x412 after the 3rd ring, but the opposite of that for line 2, but the rest of the extensions in the group may pick up either of the two lines.
Also, they want to have an after-hours message (mercifully can one message for both groups) that they can enable per CO group that says call back tomorrow, then hangs up.
Any help would be most gratefully accepted.
Joe
Part of my job is managing two TDE 600 stacks, each with two units worth of cards. I am unable to get official training on these devices, and coming from a server admin background, have very little understanding of the telephone world, as far as the Panasonic's definitions of trunk group, class of service, ICD, and so on. I'm currently trying to split apart two departments who used to effectively be one, but am having serious problems with getting the lines to ring correctly for them.
I currently have the programming manual, but it just says what something is on a basic level, not why or how I would use it. Aside from not understanding this system overall, I find myself continually getting buried and lost while trying to document what is currently set up. Does anyone have any of the following they could pass along to me, perhaps helping others in the process?
[ul]
[li]Any sort of forms to document how a system is currently programmed[/li]
[li]Any examples of how a system has been set up[/li]
[li]Any explanations of what the various options are actually for or how they would be used[/li]
[/ul]
My particular problem at the moment is:
6 phone lines were at one time effectively combined. I now need 3 of them to ring only at one group of extensions, two lines that need to ring at a different group of extensions such that line 1 rings at x407 first, then also at x412 after the 3rd ring, but the opposite of that for line 2, but the rest of the extensions in the group may pick up either of the two lines.
Also, they want to have an after-hours message (mercifully can one message for both groups) that they can enable per CO group that says call back tomorrow, then hangs up.
Any help would be most gratefully accepted.
Joe