rchorowitz
Technical User
Could use some help with a work around.
We have several ICD groups. All are answered differently based on the DID that points to the group (coming from SIP trunks).
Is there a workaround to pass the incoming CO CLIP to a forwarded virtual extension (PS ring groups did not work)?
Also, have some issues, with the virtual extensions as well. If they point to a VZ cell phone, VZ voice mail cannot be disabled by the user. If calls are in the ICD queue the VZ voice mail answers the call.
Thanks,
Rob
We have several ICD groups. All are answered differently based on the DID that points to the group (coming from SIP trunks).
Is there a workaround to pass the incoming CO CLIP to a forwarded virtual extension (PS ring groups did not work)?
Also, have some issues, with the virtual extensions as well. If they point to a VZ cell phone, VZ voice mail cannot be disabled by the user. If calls are in the ICD queue the VZ voice mail answers the call.
Thanks,
Rob