TDE-100 VIRTUAL EXTENSIONS AND ICD GROUP CLIP

[rchorowitz]

Could use some help with a work around.

We have several ICD groups. All are answered differently based on the DID that points to the group (coming from SIP trunks).

Is there a workaround to pass the incoming CO CLIP to a forwarded virtual extension (PS ring groups did not work)?

Also, have some issues, with the virtual extensions as well. If they point to a VZ cell phone, VZ voice mail cannot be disabled by the user. If calls are in the ICD queue the VZ voice mail answers the call.

Thanks,

Rob

 

[obtsystems]

not sure what you are doing. is it dect phones or mobiles with calls forwarded to them through ps

if you have a mobile phone in a ring group and the voicemail is turned on that mobile. you can not stop it answering the call as the system does not know it is voicemail answering

 

[rchorowitz]

We have a remote user trying to use a mobile phone to answer ICD calls.

They are set up as a virtual PS member of the ICD and the virtual PS forwarded to the mobile phone