TD816 system lockout 1

[gredpiroutte]

I have just inherited responsibility for a TD816 with 3 lines, 5 KXT7230C sets, 1 KX-T7880 and a fax. I can make changes to the sets themselves ("program 99 etc") but I can't get access to the system from any of the sets. The set rejects (three tones) "program **1234" as soon as I hit the first "*". A fairly thorough perusal of the manual has not proved helpful. Any clues would be greatly appreciated.

gred

 

[cwc3]

sounds like you are not on the programing ext if it rejects
the fist star!!

 

[gredpiroutte]

Thanks for the reply.

I understood from the manual that any of the exts could function as a programming ext. I also tried each the same operation on each of the sets as installed. Do I actually have to be connected to a particular physical jack in the pbx?

 

[cwc3]

yes you must use jack 01 ext 101 by default
if you are not sure where that is take a display
phone into the phone closet and plug directly into
jack 01

 

[gredpiroutte]

I tried Jack01<=>Ext101 and the system denies access but only when I hit the "*" for the second time. Do I have to cycle through all the possible ext numbers until I find the correct one?

 

[cwc3]

why are you not dialing *# 1234 ?

 

[gredpiroutte]

Aha!
Strange that that is not is suggested in the manual!
Now I can actually proceed with trying to figure out how to make the necessary changes.
Many thanks.