Here's the skinny:
1) laptop user tried to install service pack 2 on win2k pro running sp1 (Dell Inspiron 4000). Opts to backup the existing files.
2) laptop boots & displays nice light blue screen but no logon stuff.
3) user reverts to repairing win2k installation with original manufacturer's CD (includes SP1).
4) computer is happy once again
5) user can not use Outlook to access email (Exchange 5.5 sp4). IMAP, OWA, different computer all work.
6) Technet says to reinstall TCP/IP
7) uninstall TCP/IP, reboot, install TCP/IP, reboot, -can access servers & shares but error message stating "TCP/IP Network transport protocol is not installed."
8) WINS resolution works but DNS queries fail. ie
ping <local server> works but ping fails
9) DNS works from other computers.
I've compared the registry entries with a working computer and they seem to be in order: Hkey_local_machine\currentControlSet\NetBT
Hkey_local_machine\currentControlSet\Tcpip
TCPIP.sys version is 5.00.2195.1604
I don't know what else to check.
thanks in advance,
Steve
1) laptop user tried to install service pack 2 on win2k pro running sp1 (Dell Inspiron 4000). Opts to backup the existing files.
2) laptop boots & displays nice light blue screen but no logon stuff.
3) user reverts to repairing win2k installation with original manufacturer's CD (includes SP1).
4) computer is happy once again
5) user can not use Outlook to access email (Exchange 5.5 sp4). IMAP, OWA, different computer all work.
6) Technet says to reinstall TCP/IP
7) uninstall TCP/IP, reboot, install TCP/IP, reboot, -can access servers & shares but error message stating "TCP/IP Network transport protocol is not installed."
8) WINS resolution works but DNS queries fail. ie
ping <local server> works but ping fails
9) DNS works from other computers.
I've compared the registry entries with a working computer and they seem to be in order: Hkey_local_machine\currentControlSet\NetBT
Hkey_local_machine\currentControlSet\Tcpip
TCPIP.sys version is 5.00.2195.1604
I don't know what else to check.
thanks in advance,
Steve