TBS not showing the incoming call detail report

[wingleaf]

Hi guys,

how can i tweak the system in able the incoming calls to be in the report?..

thanks.

 

[GHTROUT]

To turn on Incoming CLID (since that appears all that is missing), do this:

To view settings, >LD 22, REQ prt TYPE parm - look at the CLID prompt. It should say YES

To change it, in the LD17 CFN "PARM" gateway, enter YES in response to CLID

Of course, you need PRI and should already be seeing Call ID on your phones.

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[wingleaf]

Thanks GHTROUT,

here's the details and it seems the clid is in yes mode.

PARM
LPIB 3500
HPIB 3500
500B 2000
SL1B 255
DTIB 35
DTOB 4
NCR 20000
MGCR 25
CSQI 255
CSQO 255
TUBO NO
NCPU 2
CFWS NO
PCML MU
ALRM YES
ERRM ERR BUG AUD
DTRB 100
ABCD NO
TMRK 128
FCDR NEW
PCDR NO
TPO NO
TSO NO
CLID YES
DUR5 NO
MLDN YES

is there something should i config under the telephony manager?.

 

[wingleaf]

and actually some data have the incoming calls and some have not.

 

[GHTROUT]

Oh, I see that in the call records now. Some do and some dont. Then, the callers number is probably not being sent to you. If someone calls you from a remote area or an older central office switch, you just might not get CallerID from them.

The key is "If you don't see it on your phone, your CDR won't see it either"

~~~
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[wingleaf]

great! thanks for the clearout.