Target Attendant on Star Talk Flash?

[Sparkomatic]

Hi all,

I have a new Star Talk Flash and whenever a user's mailbox is reached and the caller presses zero, it goes to ext. 221. The customer would like it to go to a different extension. Does anyone know how to do this? I know on a NAM, each user can assign their own Target Attendant but this is not an option with a Flash.

Here are some things I've already tried:
F982 is set to the extension I want zero to go to.
In F983, AA, the attendant is set to the extension I want zero to go to.
In the system programming, my direct dial is set to the extension I want zero to go to.

If you call in and get the AA and press zero, it goes to the correct extension. It's only from within a user's mailbox where I'm having a problem. Any help would be appreciated! Thanks!

 

[Arr]

Interesting
How is your DRT to Prime set up in the KSU?

PhM

 

[njphones]

There may be one more setting in the Greeting Tables and/or in the CCR tree, check how many tables you have in use, and check each table

 

[Sparkomatic]

DRT to Prime is a good idea. I believe right now it's set to 221 (which is the start DN and the DN I don't want zero to go to) But there is a catch to this. In the Star Talk, Table 1 is for Company A (reception 221) and Table 2 is for Company B (reception 230). All the settings in voiecmail are set correctly. F982 is set for ext. 230 and Direct Dial 1 is set for 230 but all calls are still going to 221 from within a mailbox.

 

[mikescience]

If you have DID's. Make sure that each target line is assigned to the table with the zero-out set as what you want. Even though the AA won't answer on those lines it still directs the line to the table.
Hopethis helps,
Mikescience

 

[mmazza]

you do have the AA set up so that lines for Company A are not getting answered by Company B greeting table correct .
To chech this you would have to go into lines on <f983> If you find a tip helpful Please take a moment to mark it as such.


Mario Mazza
Telecommunications Specialist

 

[mmazza]

example of what I was talking about :

To add a line and assign it to the Greeting Table:
1. Press ƒ 983
2. Enter <the System Coordinator Mailbox number and password>
3. Press OK
The display shows:
4. Press AA
The display shows:
5. Press LINES
The display shows:
6. Enter <the line number>
Note: For information about the incoming line numbers used in
your company, refer to your Flash Programming Record. The
maximum number of lines is 248.
7. Press OK
The display shows:
Note: Press CHNG to change the N to Y
8. Press TABLE
The display shows:
Note: Pressing RINGS moves to the Line:1 Rings:0 display.

By default the lines will go to Table 1 unless you tell it otherwise If you find a tip helpful Please take a moment to mark it as such.


Mario Mazza
Telecommunications Specialist

 

[Sparkomatic]

mikescience,

Very interesting comment about the DID's. This customer does have them and they currently are not set to answer in the AA. I'll have to try that one. Thanks!