TAPI SP 3.0 - ASSIGN LINES

[hsantos]

We need to assign over 150 agents to over 150 lines.
In TAPI 3.0 we have to use the TAPIMGMT to assign the lines.
So you can assign 1 line to multiple agents

The problem is you cannot add a group of agents....
You only can add users to the line.

Since all the agents must be able to use all lines,
the process to add them to each line will be pretty long.

Is there another way to assign lines to the agents?

Thanks

 

[hsantos]

Hi all,

I was able to find the solution.

All I had to do is to use the TCMAPP application.

Thanks

 

[Skaret]

Where do I find the TCMAPP on the TAPI-server?

Thanks!

 

[ddgibbs]

TCMAPP.exe is used in TAPI 2.3 for mapping the TN's to agent LAN ID's. You can still do same thing in the 3.0 verison of TAPIMGMT, you just need to add the user id's in one at a time. But you can still achieve the same result.

 

[Skaret]

So, is there any way to assign several useres (groups) to one line in TAPI 3.0. I need to assign 20 users to each line (20 of total) in TAPI 3.0.