TAPI Drivers / click to dial on a Mitel 3300

[CraigDavies]

Hi,
We need our users to click and dial from their PC's without using the UC (unless we absolutely have to)
Is there any TAPI drivers available for the Mitel 3300 that we should be using, or just a variety of methods for me to achieve this that I can mull over?

We have a Mitel 3300 MXe. Active software load is 10.2.2.15. Nearly all of our client machines are running Windows 7 with the exceptions of a Windows Vista machine.

Any advice, tips or solutions appreciated.

Cheers,
Craig

 

[LoopyLou]

Not sure what you are asking. There is the free UC Express that adds a dial box to the task bar but maybe you are looking for something else. I think if you use outlook and have UCA you can add a connector to outlook that you can click on any phone number in an email message and it will dial it.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[CraigDavies]

Thanks for the response - I did fail to mention why we were using this so apologies for that. Basically we have a 3rd party application which contains all of our customers contact information including phone numbers. On out old avaya phone system we were able to click the phone numbers and the phone would simply dial, there was no intervention from an application installed on all our client machines. The application is able to forward the "click to dial" request onto the phone system, it just needs to be told where to point it. Is the 3300 capable of something similar?

Craig

 

[wireman50]

Mybe this would work.....

http://wp.ingeniussoftware.com/products/crm-integrations/tapi/

never used it but it seems to do what you want.

 

[kwbMitel]

I highly doubt "there was no intervention from an application installed on all our client machines"

Without a client app, the system would have no idea what phone to dial out from.

Mitel abandoned TAPI with the advent of 64 bit machines. (Win7 and Vista)

Mitel UCA Express provides click to dial from Databases. The prmary limitation of Express is that is only functions with 53xx desk phones.

http://tinyurl.com/UCA-Express-Data-Sheet

The cost is reasonable and can be rolled out via Mass Deployment.

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