DarrenWard
IS-IT--Management
I am just about to install a new telephone switchboard that is TAPI and CLI complient.
I want to be able to integrate this into our own inhouse sales desk software, popping the account onto the screen of the calling customer, clicking a button on the screen next to a customers phone number and have the phone call it for you, and routing the call internally depending on the customers geographical CLID dialing code.
I know this question is pretty general, but I just wanted some feedback from anyone that may have done this sort of thing before.
GuiltyMaggot - The best rock band in the world!
I want to be able to integrate this into our own inhouse sales desk software, popping the account onto the screen of the calling customer, clicking a button on the screen next to a customers phone number and have the phone call it for you, and routing the call internally depending on the customers geographical CLID dialing code.
I know this question is pretty general, but I just wanted some feedback from anyone that may have done this sort of thing before.
GuiltyMaggot - The best rock band in the world!