Hey Folks,
The title pretty much says it all.
This is on a military base.
I have a Phantom 500 set up to forward to public number. When I dial that 5 digit extension number from the 81C, I get full 10 digits from the originating DID. When that same number is called from one of our other PBXs (both 61Cs connected via PRI programmed as ATVN) I only receive the 5 digit extension number. I have FNA and SFA on the Phantom that is DCFW to 91214xxxxxxx.
I've tried this as a Phantom DN and as a NCFW ACD queue and also as a standard 500 with CFW to same number and I get the same results.
Any calls dialed direct from all PBXs complete with the full 10 digits. Only the calls being forwarded are effected.
These calls, when leaving the 81C are going over Verizon SIP trunks, programmed as PRI in the 81C.
I have all of the appropriate CLID table built and everything works correctly, except those tandem calls that are forwarded.
Been banging my head awhile and need a little assistance.
Anyone come across this? I could really use the help.
Thanks in advance!
Steve
I don't mind coming to work, but that eight hour wait to go home is a bitch.
The title pretty much says it all.
This is on a military base.
I have a Phantom 500 set up to forward to public number. When I dial that 5 digit extension number from the 81C, I get full 10 digits from the originating DID. When that same number is called from one of our other PBXs (both 61Cs connected via PRI programmed as ATVN) I only receive the 5 digit extension number. I have FNA and SFA on the Phantom that is DCFW to 91214xxxxxxx.
I've tried this as a Phantom DN and as a NCFW ACD queue and also as a standard 500 with CFW to same number and I get the same results.
Any calls dialed direct from all PBXs complete with the full 10 digits. Only the calls being forwarded are effected.
These calls, when leaving the 81C are going over Verizon SIP trunks, programmed as PRI in the 81C.
I have all of the appropriate CLID table built and everything works correctly, except those tandem calls that are forwarded.
Been banging my head awhile and need a little assistance.
Anyone come across this? I could really use the help.
Thanks in advance!
Steve
I don't mind coming to work, but that eight hour wait to go home is a bitch.