Taken over an Option 11 system - several questions

[ajf2006]

Hi there.
I would like some help with what I believe is a Meridian Option 11 system.
I have 'taken over' the system from another employee who left but have no experience at all of this system.
I have all the manuals but do not know where to start.

I want to do a couple of things:
I have one extension number that when it is busy it forwards the call to another extension. I think this is the HUNT setting?
How do I STOP the forwarding?

Also the main switchboard set gets a lot of 'minor alarms' showing up. Any thoughts why? Can I clear or check these at all?

Next question! We have three 'sets' of extensions 2600+ 2500+ and 2700+.
Only the 2600 extensions seem to have voicemail. Is there any reason why I should not add the other ranges to the voicemail system? I tried one and it seemed to work.

Finally on some of the voicemail accounts, even when the voicemail is not specically 'on' it will still forward after about 4 rings. This does not happen on all the voicemail enabled extensions - some just ring continuously if not specifically set to voicemail.
How is this set? It would be help to add the option to some extensions and remove from others.

Thanks in advance for any advice.

 

[EddieDuece]

Sounds like you are on a norstar system. Look on the bottom of one of the sets and see what the model number is. Should be a M2008, M2616, M3903,M3904 or something to that nature. This will tell us if you are on a PBX or a Key System. Is it a single or double cabinet hanging on the wall or a bunch of different sized cabinets on the wall?

 

[SteveLord]

Welcome to the forums. I am new to the Option11 and PBX systems in general also. This forum is probably the only place on the net where you can get some free technical advice/support on questions and issues.

Anyway, I recommend going through the FAQs people have made here. There are some common things on there that will no doubt pop up in the future for you. (Like adding an approved area code)

http://www.tek-tips.com/faqs.cfm?fid=4244

http://www.tek-tips.com/faqs.cfm?fid=5880

Good luck.

IT Admin (Meridian/PBX Newbie)
SaferTextiles Newark, NJ
Meridian Option11
Version 1411
Release 21
Issue 7+

 

[ajf2006]

Hi again and thank you both for the replies.
I will check out the FAQs!
Glad I found this forum as the system looks a nightmare!

EddieDeuce: There are two nearly identical wall units for the system with green 'meridian1' labelling.

Most of the handsets are 2616D. I think there are 8 in the building - I believe these are digital lines?
Rest of the extensions have standard 'BT' handsets.

Andrew

 

[ChickTek]

I work on an 81C, but the programming is similar. To stop a number from hunting, you must deny hunt in the cls (CLS HTD)
You should also remove the HUNT target from the TN of the phone.
Any extension can be set up for voicemail.
An extension with voicemail must be set up to HUNT to your voicemail number.
Changes can be made to your 2616 sets in LD 11 or LD 20.
Good Luck!

 

[EddieDuece]

So to stop the forwarding, you would need to change the FNA to FND (forward no answer)prompt, the HTA to HTD (hunting allowed) prompt, FBA to FBD (forward busy allowed), and possibly a few others. If you could post the TN's, we could probably be of more help.

>ld 20

PT0000
REQ: prt
TYPE: tn
TYPE TNB
TN 36 0 6 6
DATE
PAGE
DES

DES PABX
TN 036 0 06 06
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
FDN 3353
TGAR 7
LDN NO
NCOS 2
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
SCPW 1234
CLS CTD FBA WTA LPR PUA MTA FNA HTA TDD HFA GRLA CRPD STSA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBA AUTU
GPUA DPUA DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGD NAMD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 3353
LHK 1
LPK 11
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2973 0 MARP
CPND
NAME Eddie Duece
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7001 D MARP
02 TRC
03 MSB
04 MIK
05 MCK
06 DIG 18 97 R
07 VCC 7000
08 VCC 6619
09 VCC 6788
10 ADL 4 3353
11 ADL 16 94569001***1111
12
13
14
15
16 MWK 3353
17 TRN
18 AO6
19 CFW 9 5446
20 RGA
21 PRK
22 RNP
23 SCU 0004
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32 SCN 2980 D
CPND
NAME I Like Dinah
XPLN 27
DISPLAY_FMT FIRST,LAST
33 ADL 16
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 21 SEP 2006


This is what we call a TNB!

 

[ajf2006]

Thanks again for the replies.
Here are the TNB prints for the two extensions in question.

Extension 2581:
You can see the 'HUNT' field is set to 2615. Voicemail is 7000

TN 6 14
DATE
PAGE
DES
DES 500
TN 006 0 00 14
TYPE 500
CDEN 4D
CUST 0
DN 2581 MARP
AST NO
IAPG 0
HUNT 2615
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 0
LNRS 16
XLST
SCPW
CLS TLD DTN FBD XFA WTA FNA HTA ONP
LPR XRA CWD SWD MWA LPD XHA CCSD LNA TVD
CFTA SFA MRD C6A CNID
ICDD EHTD MCTD
GPUA DPUA CFXA ARHD OVDD AGTD CLTD LDTD ASCD
UDI HBTA DDGA NAMA MIND
NRWD NRCD NROD CRD PRSD MCRD
EXR0 SHL ABDD
FTR CFW 4
FTR SCC 0215
FTR SSU 0010
FTR PHD
FTR FDN 7000
FTR EFD 7000
FTR EHT 2615
FTR RDL 24
FTR CPND
FTR ADL 24
DATE 15 APR 1997

Extension 2615
This just has voicemail set as 'HUNT'.

TN 11 3
DATE
PAGE
DES
DES 500
TN 011 0 00 03
TYPE 500
CDEN 4D
CUST 0
DN 2615 MARP
AST NO
IAPG 0
HUNT 7000
TGAR 0
LDN NO
NCOS 1
SGRP 0
RNPG 24
LNRS 16
XLST
SCPW
CLS TLD DTN FBD XFA WTA FNA HTA ONP
LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD
CFTA SFA MRD C6A CNID
ICDD EHTD MCTD
GPUA DPUA CFXA ARHD OVDD AGTD CLTD LDTD ASCD
UDI HBTA DDGA NAMA MIND
NRWD NRCD NROD CRD PRSD MCRD
EXR0 SHL ABDD
FTR CFW 4
FTR SCC 0215
FTR SSU 0010
FTR PHD
FTR FDN 7000
FTR EFD 7000
FTR EHT 2615
FTR RDL 24
FTR CPND
FTR ADL 24
DATE 11 FEB 2005


Thanks
Andrew

 

[TAnselm]

Basic info:
FDN is for forward no Answer
Hunt is for forwarding on Busy

in the class of service "CLS"
This relates to FNA/FND (Forward no Answer Allowed/Denied)
and HTA/HTD (Hunting Allowed/Denied)
also you will find in the programming LHK which is Last Hunt Key for hunting up the key strip (remember the first key is key 0 not key 1. so to hunt to the second key you would enter LHK 1.