Hi everyone,
we have a G3si and CMS V11 at our callcentre and need to record the ammount of outbound calls made on behalf of various clients by each agent. Ideally we would like to record info about which client they call, purpose of call and whether the call was made to a mobile or landline.
We use call tagging for inbound ACD calls but I'm not sure what method might be used to allow outbound tagging??
Any help gratefully received!!!
Thanks!!
we have a G3si and CMS V11 at our callcentre and need to record the ammount of outbound calls made on behalf of various clients by each agent. Ideally we would like to record info about which client they call, purpose of call and whether the call was made to a mobile or landline.
We use call tagging for inbound ACD calls but I'm not sure what method might be used to allow outbound tagging??
Any help gratefully received!!!
Thanks!!