PainOfDeath
Technical User
Hello,
I recently migrated a Norstar CICS to a UCX50. Almost everything works normally but there are a few nagging issues that I can't seem to figure out.
1. T7406e cordless sets, which worked perfectly fine on the CICS, now have bad static which renders them unusable. 6 sets in total on two base stations. Even though the bases were both set to the default dual-channel setting, they worked fine because generally only one set would ever be in use at a time. Now, with the static issue, I tried switching the bases to use channel A and channel B, but when I do that the sets keep deregistering, which seems very bizarre. I don't think that's the reason for the static issue anyway. I saw one poster in another thread saying they had the same static issue but no resolution was suggested. I know the firmware on the base and handsets is upgradeable, and since I bought them when they were very new on the market, I suspect that older firmware is the cause as I have heard others are using the T7406e on the UCX without issue. I'm hoping someone knows of the problem and can suggest a fix!
2. We can no longer send faxes out using a fax machine connected to an ATA on the digital gateway, where it previously worked without issue on the CICS ATA port. You can hear the remote side ringing and answering with fax tones, but the local fax machine eventually hangs up with a "busy/no response" message. Call completion does not appear to be the issue. The fax is a Brother MFC-8910DW and I tried changing the compatibility settings with no luck. To be clear, I can send a fax using the internal virtual fax on an IAX extension, and it works fine.
3. Incoming calls are routed to ring groups based on the incoming trunk. There is a noticeable delay in processing incoming calls, so the caller hears 2-3 rings before any phones ring internally. Is anyone else experiencing this or have a solution? Callers are frequently hanging up thinking no one will answer (there is no auto-attendant and that is not an option for this application).
I know it's lengthy, just wanted to get in all the pertinent details... thanks.
I recently migrated a Norstar CICS to a UCX50. Almost everything works normally but there are a few nagging issues that I can't seem to figure out.
1. T7406e cordless sets, which worked perfectly fine on the CICS, now have bad static which renders them unusable. 6 sets in total on two base stations. Even though the bases were both set to the default dual-channel setting, they worked fine because generally only one set would ever be in use at a time. Now, with the static issue, I tried switching the bases to use channel A and channel B, but when I do that the sets keep deregistering, which seems very bizarre. I don't think that's the reason for the static issue anyway. I saw one poster in another thread saying they had the same static issue but no resolution was suggested. I know the firmware on the base and handsets is upgradeable, and since I bought them when they were very new on the market, I suspect that older firmware is the cause as I have heard others are using the T7406e on the UCX without issue. I'm hoping someone knows of the problem and can suggest a fix!
2. We can no longer send faxes out using a fax machine connected to an ATA on the digital gateway, where it previously worked without issue on the CICS ATA port. You can hear the remote side ringing and answering with fax tones, but the local fax machine eventually hangs up with a "busy/no response" message. Call completion does not appear to be the issue. The fax is a Brother MFC-8910DW and I tried changing the compatibility settings with no luck. To be clear, I can send a fax using the internal virtual fax on an IAX extension, and it works fine.
3. Incoming calls are routed to ring groups based on the incoming trunk. There is a noticeable delay in processing incoming calls, so the caller hears 2-3 rings before any phones ring internally. Is anyone else experiencing this or have a solution? Callers are frequently hanging up thinking no one will answer (there is no auto-attendant and that is not an option for this application).
I know it's lengthy, just wanted to get in all the pertinent details... thanks.