T7316e compared to M7310 for quality?

[byrontel]

I have sold and installed some t7316e sets to a customer who insists that the old sets (m type ) sound better and not so much like a cell phone.
Has anyone run into this before? Not sure how to resolve this other than to bite the bullet and provide m type sets.
Thanks

 

[MarvO1]

I'm not real pleased with the T7316e's right now. I had 3 out of 48 that were defective from the factory, plus 1 shipped without a handset. Quality control has to improve on these. IMHO

MarvO said it

 

[Corr]

The problems I have had were a dead handset or not transmiting voice. I had two dead units out of ten ordered.


John

 

[sprucegrover]

Here (north of the 49th) I haven't have a complaint regarding the quality of the voice on the T sets, but ever since the introduction there seems to be a high incidence of out-of-box failures. Specifically with regard to the talk path. On several jobs as many as 10% of the sets have no talk path one way only. That is, cannot be heard. The set is functional in all other ways. Only resolution was to change the set and send the failures back to Nortel.

 

[byrontel]

Thanks for the input.....hope to hear more on this issue before contacting my distributor.( I'm also north of the 49th)
Back to my original question though...is there a noticable difference between T type and M type?
byrontel

 

[MarvO1]

2 of mine had Switch Hook problems, like the spring was too soft. Was going to open them up but decided to let Nortel do their warranty thing.

MarvO said it

 

[jerryreeve]

I have had, in addition to about 4 handset OOB failures, complaints that the mike is to sensitive on handsfree and cuts out the speaker to quickly. and also with the M series I have not had a lightning strike failure but have had several on the t series (I think they went cheep on the input zener diode). as far as just voice quality. no I have not had problems with that. Pluses for the T series is I really like the lables as opposed to the buttons.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[pturner1]

About the sound quality - on the handset the 7316 and a 7310 seem to sound equally as good to me. The 7310 speaker (in my opinion) seems to sound better and has a deeper richer sound, especially on things like background music. That is probably due to the boxy nature of the 7310 allowing the speaker to have more room in there to make a deeper sound.

I have also had 7316's fail as Jerry did above due to indirect (near by) lightning hits and have never had a 7310 or other set fail like that - seems like they are way to sensative to such things.

Over all though I like the newer design of the 7316 - just wish Nortel could update their software to display both name and number caller ID on the phones at the same time without pushing a button - never understood why that doesn't work since there are 2 lines to display text on most of the phone types. Sorry for the unrelated comment to your question - pet peeve of mine! Also wish they would add call-waiting ID on analog lines.

 

[Telephoner1958]

I too, have experienced more "white noise" on the T series phone and OOB bad handsets. As a tech if anyone would ask me if the M series phones were tough. I threw one down a flight of stairs once. I also stand on them and bounce a few times. I tell my customers I'd NEVER do either with the T series sets!!