T7316 Nortel Phone and transferrring calls

[Hurt27]

We have a Nortel Norstar Plus Modular ICS system and are having an intermittent problem with one or two phones. Phone 1 will get a call and transfer to phone 2. Sometimes it works and sometimes the calls are dropped for no reason at all or sometimes they will go to the general delivery mailbox. Where can I start to correct the problem? Should I go out and buy new phones? Can I switch a newer phone with one of the problem phones? The phones in questions are T7316E phones. Any advice is appreciated.

Thanks in advance.

 

[curlycord]

Switch the two phones and see if problem is reversed.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Hurt27]

Actually, phone 2 never does any transferrring since it is the CEO's phone. The dropped calls don't happen all the time, just once in a while. Can I just switch phone one with a newer phone? Or can it be operator error. When phone 1 user transfers a call, she dials the button under the transfer display, announces the caller, If the CEO wants to take the call, she just hangs up. Most times this works. Is she supposed to push JOIN if CEO wants to take the call of just hang up?

Thanks

 

[RikRodgers]

Join or hanging up will join the call. Is the CEO hanging up and expecting the phone to ring into him? If so, HE is disconnecting the call.

 

[Hurt27]

He stays on the phone and waits for the transfer.