First, let me just say that I have been trying to get this customer to upgrade FOREVER. That said, they have their T1 channels broken out into trunk groups, which then show up and ring on specific buttons, depending which DID has been dialed. All this programming was in place when I inherited this system and I can't for the life of me figure out how the ringing is programmed. I set up a new extension with the trunk group appearance (easy) but I can't see how to get it to ring instead of just flashing red.
Thank you in advance for any guidance you can offer.
Thank you in advance for any guidance you can offer.