T1 to Specific Extension Only

[BobBamburg]

I have an IP400 with an incomming T1 line (23 channels)

I am trying to get one of the DID's to ring a specific extension only and if no answer, go to that extension's voicemail.

Currently it rings the extension for 2 rings and then also rings the receptionist.

Can anyone tell me something to look for?

Thanks

 

[tlpeter]

go to incoming call route
search for the DID and the user and change it


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

Check that user has no Forwarding on it to reception.
Check the Icoming Call route does not go to a group then hunt on to reception or overflow.

 

[BobBamburg]

I can't find a forward on the extension anywhere.

I have an incomming call route for 8009. I set both the incomming call goup and incomming number to 8009. It still rings ext8009 2 times and then the receptionist phone and 8009 both ring.

Still got me baffaled.

 

[ProviderReborn]

In your incoming call routes do you have seperate entries for seprate DDI numbers.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[BobBamburg]

Turns out the receptionist had a call coverage button for the extension that I was testing. Caused it to ring that phone also, but after a few seconds.