System Voice on MailBox - Voicemail Pro Issue

[TomasBill22]

Hi ...

I have Configured a message on Voicemail Pro after working hours tells the Customer to leave a message after the tone.
after this message palys to the customer, the VM system message plays as :

"your calls have been answered by avaya IP Office, extension ...,, to leave a message wait after the tone .........."
the customer see that this message is too long and he need to cut it, just the message recoreded first when open the mailbox.

How I can Do this ???

 

[jamie77]

They either didn't save the recording properly or you have configured this incorrectly. This is the system default mailbox greeting.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[stivtaber]

How does your callflow work? sounds like you recorded a prompt for a menu or generic token and then pointed it a mailbox.

Stiv Taber
Certified in Convergent Network Technologies
APSS - SME Communications
PA - Implement IPO Professional Edition