System turning off lines and we have no idea what to do 1

[jemmitt]

Our Nortel system has somehow turned off our third line and one of our phones does not let anyone call out on line on. We have no idea how to fix this. We've tried to reconfigure the lines but we don't have the Administrative Pass Code. Our IT guy has no idea what to do and Nortel wants to charge us upwards of $250 per hour (minimum one hour)to even tell us over the phone how to fix this. Is there a generic override code? And does anyone have any advice? Thanks so much!

 

[luv2ski]

call a vendor

ski season has started

 

[bkrike]

There are plenty of vendors who work on Nortel that dont charge 250.00 per hour.

 

[luv2ski]

yes... we charge t/m"not under contract" 150 an hour 2 hour min

ski season has started

 

[jkupski]

Who set up the system to begin with? Call them and have them either do the work or give you your passwords.

If you can't recover the password that way, and if the system has a RAD, you can default the RAD and get into the system using NRU.

General advice: You don't know what's causing the problem, and if your in house IT doesn't even know the password to the system it's pretty likely he doesn't know a damn thing about the system either. Screwing around with this yourself you're likely to create an even bigger mess than you have right now. Call a professional.

 

[FletcherP]

Where are you located ? Let's try to get you some educated Nortel help.

 

[jemmitt]

I've been told that we can't actually get vendor help because of our contract with Nortel. Nortel set up the system and won't give us any info. unless we pay. As a not- for- profit organization (YMCA of Cleveland) that depends on the generosity of the surrounding communities, $150 per hour at a 2 hour min is the same as $250/ hr with a one hour min. Thanks for all your help and if anyone else has any more ideas... please, please, please let me know!

 

[ThePhoneGURU]

Not sure who's telling you that info, if that was true..this would have wiped out a lot of techs off this site. Are you actually paying for this contract with Nortel? If your in some kind of binding contract, then going elsewhere would void that contract. Seems like someone might be trying to strong arm you for buisness. You should have the right to go elswhere for service, and there are qualified techs that should be able to assist. I would look in your local phone book under INTERCONNECT and call around. Make sure they are authorized, or qualfied to deal w/Nortel product. Tell them the scenario..find out their price.

 

[macphoneguy]

I would "Ditto" The PhoneGuru's comments there are plenty of knowledgable Tech's out there, unless you have some kind of Binding service Contract simply looking in the yellow pages and look for the nortel logo in the companies ad. Nortelnetwork also has a section in their web site for finding people in your area, otherwise if you want to "DO it yourself" there are plenty of places on the Web that Sell manuals for most of the Nortel keysystems, but as a previous poster said read the manual completly before correcting or taking action,

 

[senk1s]

First Nortel doesnt sell directly to 'typical' end users, and for sure no norstars

the company you bought it/ leased from is a nortel reseller or has the name of nortel something

Second if you are in a contract - what is the contract that doesnt fix problems?

check this link for OH installers

http://www.sundance-communications.com/installers/Telephone_Installers/United_States/Ohio/Columbus/

 

[senk1s]

http://www.sundance-communications.com/installers/Telephone_Installers/United_States/Ohio/

this for OH ...last one for columbus

 

[FletcherP]

Are you dialing the 1-800-4NORTEL number and speaking with
the Nortel people directly ? If not then you are probably
calling a local Nortel authorized (or not) and you are locked into a local maint contract. Probably someone on the board of directors (or friend of friend) of the local organization with a lock tite contract not to be worked on by anyone else... If nor the above, then some one is running a good scam........

 

[FletcherP]

Are you dialing the 1-800-4NORTEL number and speaking with
the Nortel people directly ? If not then you are probably
calling a local Nortel authorized (or not) and you are locked into a local maint contract. Probably someone on the board of directors (or friend of friend) of the local organization with a lock tite contract not to be worked on by anyone else... If not the above, then some one is running a good scam........

 

[gigoihor]

What type of equipment are you using give more detail.
Admin. code does nothing to line types or changes in lines
or set abilities. It is in the config. side you should be looking at. Did you loose power?????

 

[jemmitt]

Update: We had several people read the manuals that came with our system... pushed buttons and ta- da! our system is fixed as of yesterday. We were lucky not to make our problem worse. Thanks to all of you for your replies. We didn't lose power. Oh, and we did dial 1-800-4NORTEL... that's where we were told of the charge.

 

[galfaro]

You should find out who your contract is with. The 1 800 Nortel is not the people who installed it. You were probably assigned a vendor, and you must find out who that is and what the term of your contract if any, is.
Gabriel