System speed dial access

[Fixin]

I have one ext out of many that can not use system speed dial. It is in the same tenant, same COS. SV8300 system. What could block it?

 

[OzzieGeorge]

check Cmd 1202 or alternatively adjust cmd 15 to suit the class assigned to that station in Cmd 1202

 

[Fixin]

Yes checked class of service. Same as the other working phones.

 

[OzzieGeorge]

Is it a legacy or an ip phone, I'm thinking location setting (a long shot I know).

 

[Fixin]

Legacy phone. But I like your thinking!
Checked toll restriction and that is the same as well.

 

[belevedere]

Has the phone been changed? Bad dial pad/key pad?

 

[Fixin]

Oh yes. Same problem different phone. Speed access is **XX. If they dial **13 lets say, there is a 5 second pause then busy signal. Real head scratch-er.

 

[belevedere]

Strange and unusual problems are many times fixed with a system reset. That might be your next step. You could try moving it to a different port in the system, or delete the phone and reinstall it. A deletion and rebuild brings many program options back to default.

 

[Billz66]

Always found Shifting the offset used to fix these strange things on the IPS/IVS/120 Range .
If you note its settings , then CCC the len , program a dummy number on a different len and then put it back it may work.

CCC and then reprogram on same len will often result in some original data being retained.


If I never did anything I'd never done before , I'd never do anything.....

 

[OzzieGeorge]

You can also try deleting it then using the copy wizard in matworx to set it the same as a known working phone.