Hi all,
strange one this. Thought I'd see if anyone had experienced anything similar.
client with 2 406V2 running 4.2.23 connected via SCN. Reception function is centralised in Site A. Calls for old main number of Site B connect via the SCN to reception in Site A. Receptionist then transfers back to Site B if the caller needs someone there. Does this 10-20 times per day without issue. However, every 2 months or so (it's pretty random) the Site A switch reboots with a TBL error. Today we have identified it only happens when 2 particular users in Site A try to transfer a call to Site B. Other users can transfer calls from Site A to Site B without any problems and even to the same extn numbers that cause the reboot for the 2 particular users.
Monitor trace is as follows for the few moments before the reboot. (Extn 4461 is one of the users that causes the problem)
1200743256mS H323Evt: v=0 stacknum=103 State, new=Delivered, old=OverlapSend id=98109
1200743260mS CMLineRx: v=103
CMAlerting
Line: type=IPLine 103 Call: lid=0 id=98109 in=0
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
AlertingName.Invoke.CodePageISO8859-1
invokeId 43100
user 'IT' presentation Allowed
IE CMIERespondingPartyName (228) IT
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=2040
IE CMIEFastStartInfoData (6)
1200743261mS CMCallEvt: 0.98109.0 19238 H323TrunkEP: StateChange: END=B CMCSOverlapRecv->CMCSRinging
1200743262mS CMCallEvt: 0.98100.0 19238 NatalieGibbon.1: StateChange: END=A CMCSDialling->CMCSRingBack
1200743263mS CMExtnEvt: v=16 State, new=Alerting old=Dialling,0,0,NatalieGibbon
1200743267mS CMExtnTx: v=4461, p1=0
CMAlerting
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
AlertingName.Invoke.CodePageISO8859-1
invokeId 43100
user 'IT' presentation Allowed
IE CMIERespondingPartyName (228) IT
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=2040
IE CMIEFastStartInfoData (6)
Timed: 15/02/10 09:56
1200743268mS CD: CALL: 0.98100.0 BState=Ringing Cut=3 Music=0.0 Aend="NatalieGibbon(4461)" (13.18) Bend="Line 103" [Line 103] (353.1) CalledNum=2040 (IT) CallingNum=01753272000 () Internal=0 Time=14756 AState=Ringing
1200743272mS CMMap: PCG::MapBChan pcp[163]b1r0 cp_b fe998cfc other_cp_b 0 type CGTypeSimple
1200743272mS CMMap: a=13.18 b=0.0 PCGS CPReserveCodec (pcp[787]b0r1) true
1200743273mS CMMap: PCG::MapBChan pcp[787]b0r1 cp_b fed001b4 other_cp_b fe998cfc type CGTypeSimple
1200743273mS CMMap: a=13.18 b=3.22 M1
1200744287mS H323Evt: RTP(50t): 192.168.19.5/49152 172.21.3.10/49152 CODEC 6 PKTSZ=20 RFC2833=off AGE=1015 SENT 50 (avg size=20) RECV 50 (avg size=20)
1200744488mS CMExtnRx: v=4461, p1=0
CMTransferComplete
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
1200744489mS CMTARGET: CMTransferReturnDetails::CMTransferReturnDetails( tt = 15000, extn = 4461 ) called.
1200744489mS CMTARGET: TransferProposal: X_call: ID=19238 Aend=4461 -> 2040
1200744489mS CMTARGET: TransferProposal: Y_call: ID=19222 Aend=01753272000 -> 4461
1200744490mS CMTARGET: Surviving Call=19238
1200744490mS CMTARGET: Goodbying Call=19222
1200744490mS CMTARGET: AEND 01753272000 -> 2040 BEND
1200744495mS CMCallEvt: 0.98100.0 19238 NatalieGibbon.1: CompleteTransfer to 0.98053.0 (0.98053.0 19222 NatalieGibbon.0) (Return @ 15000ms -> 4461)
1200744495mS CMExtnEvt: NatalieGibbon: CALL LOST (CMCauseTransfer)
1200744496mS CMExtnEvt: NatalieGibbon: Extn(4461) Calling Party Number(01753272000) Type(CMNTypeNational)
1200744496mS CMCallEvt: 0.98100.0 -1 NatalieGibbon.1: StateChange: END=X CMCSRingBack->CMCSCompleted
1200744496mS CMExtnEvt: v=16 State, new=PortRecoverDelay old=Alerting,0,0,NatalieGibbon
1200744497mS CMExtnTx: v=4461, p1=0
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
Called[2040] Type=Default (100) Reason=CMDRdirect Calling[01753272000] Type=National Plan=ISDN Pres=Allowed (0)
Cause=126, Transfer(IPO)
Timed: 15/02/10 09:56
1200744498mS CMExtnEvt: NatalieGibbon: CMExtnHandler::SetCurrent( id: 98100->0 )
1200744498mS CMCallEvt: 0.98100.0 -1 NatalieGibbon.-1: StateChange: END=X CMCSCompleted->CMCSDelete
1200744504mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=103 id=544 in=1
IE CMIEFastStartInfoData (6)
1200744507mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=0 id=98109 in=0
1200744511mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=103 id=544 in=1
IE CMIEFastStartInfoData (6)
1200744512mS CMTARGET: 0.98100.0 -1 NatalieGibbon.-1: ChangeOriginator: To 103.544.1 19238 H323TrunkEP
1200744512mS PRN: Begin Stack Trace
1200744512mS PRN: pc=ff675b80
1200744512mS PRN: lr=fe2eb284
1200744512mS PRN: findfunc ff6759a8 ff5ff990 ff6b52e0 ff9ede98 ff9d0a1c ff9d12f0 ff9d15c4 ff87172c ff873a4c ff9e8990
1200744512mS PRN: findfunc ff873b3c ff566220 ff5fea58 ff5611e0 ff5611a4 00000000 00000000 00000000 00000000 00000000
1200744512mS PRN: End Stack Trace
1200744512mS PRN: ScheduleHistory NOT enabled: Task = CM File = ../platform/platform.cpp Line = 894
1200744512mS PRN: .FATAL TLB Data address=00000157 d=5 pc=ff675b80 ff6759a8 ff5ff990 ff6b52e0 ff9ede98 ff9d0a1c IP 406 DS 4.2(23)
********** contact lost with 192.168.19.5 at 09:55:38 15/2/2010 - reselect = 8 **********
******************************************************************
I've got a bucket load of stars waiting for this one
strange one this. Thought I'd see if anyone had experienced anything similar.
client with 2 406V2 running 4.2.23 connected via SCN. Reception function is centralised in Site A. Calls for old main number of Site B connect via the SCN to reception in Site A. Receptionist then transfers back to Site B if the caller needs someone there. Does this 10-20 times per day without issue. However, every 2 months or so (it's pretty random) the Site A switch reboots with a TBL error. Today we have identified it only happens when 2 particular users in Site A try to transfer a call to Site B. Other users can transfer calls from Site A to Site B without any problems and even to the same extn numbers that cause the reboot for the 2 particular users.
Monitor trace is as follows for the few moments before the reboot. (Extn 4461 is one of the users that causes the problem)
1200743256mS H323Evt: v=0 stacknum=103 State, new=Delivered, old=OverlapSend id=98109
1200743260mS CMLineRx: v=103
CMAlerting
Line: type=IPLine 103 Call: lid=0 id=98109 in=0
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
AlertingName.Invoke.CodePageISO8859-1
invokeId 43100
user 'IT' presentation Allowed
IE CMIERespondingPartyName (228) IT
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=2040
IE CMIEFastStartInfoData (6)
1200743261mS CMCallEvt: 0.98109.0 19238 H323TrunkEP: StateChange: END=B CMCSOverlapRecv->CMCSRinging
1200743262mS CMCallEvt: 0.98100.0 19238 NatalieGibbon.1: StateChange: END=A CMCSDialling->CMCSRingBack
1200743263mS CMExtnEvt: v=16 State, new=Alerting old=Dialling,0,0,NatalieGibbon
1200743267mS CMExtnTx: v=4461, p1=0
CMAlerting
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
AlertingName.Invoke.CodePageISO8859-1
invokeId 43100
user 'IT' presentation Allowed
IE CMIERespondingPartyName (228) IT
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=2040
IE CMIEFastStartInfoData (6)
Timed: 15/02/10 09:56
1200743268mS CD: CALL: 0.98100.0 BState=Ringing Cut=3 Music=0.0 Aend="NatalieGibbon(4461)" (13.18) Bend="Line 103" [Line 103] (353.1) CalledNum=2040 (IT) CallingNum=01753272000 () Internal=0 Time=14756 AState=Ringing
1200743272mS CMMap: PCG::MapBChan pcp[163]b1r0 cp_b fe998cfc other_cp_b 0 type CGTypeSimple
1200743272mS CMMap: a=13.18 b=0.0 PCGS CPReserveCodec (pcp[787]b0r1) true
1200743273mS CMMap: PCG::MapBChan pcp[787]b0r1 cp_b fed001b4 other_cp_b fe998cfc type CGTypeSimple
1200743273mS CMMap: a=13.18 b=3.22 M1
1200744287mS H323Evt: RTP(50t): 192.168.19.5/49152 172.21.3.10/49152 CODEC 6 PKTSZ=20 RFC2833=off AGE=1015 SENT 50 (avg size=20) RECV 50 (avg size=20)
1200744488mS CMExtnRx: v=4461, p1=0
CMTransferComplete
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
1200744489mS CMTARGET: CMTransferReturnDetails::CMTransferReturnDetails( tt = 15000, extn = 4461 ) called.
1200744489mS CMTARGET: TransferProposal: X_call: ID=19238 Aend=4461 -> 2040
1200744489mS CMTARGET: TransferProposal: Y_call: ID=19222 Aend=01753272000 -> 4461
1200744490mS CMTARGET: Surviving Call=19238
1200744490mS CMTARGET: Goodbying Call=19222
1200744490mS CMTARGET: AEND 01753272000 -> 2040 BEND
1200744495mS CMCallEvt: 0.98100.0 19238 NatalieGibbon.1: CompleteTransfer to 0.98053.0 (0.98053.0 19222 NatalieGibbon.0) (Return @ 15000ms -> 4461)
1200744495mS CMExtnEvt: NatalieGibbon: CALL LOST (CMCauseTransfer)
1200744496mS CMExtnEvt: NatalieGibbon: Extn(4461) Calling Party Number(01753272000) Type(CMNTypeNational)
1200744496mS CMCallEvt: 0.98100.0 -1 NatalieGibbon.1: StateChange: END=X CMCSRingBack->CMCSCompleted
1200744496mS CMExtnEvt: v=16 State, new=PortRecoverDelay old=Alerting,0,0,NatalieGibbon
1200744497mS CMExtnTx: v=4461, p1=0
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=98100 in=0
Called[2040] Type=Default (100) Reason=CMDRdirect Calling[01753272000] Type=National Plan=ISDN Pres=Allowed (0)
Cause=126, Transfer(IPO)
Timed: 15/02/10 09:56
1200744498mS CMExtnEvt: NatalieGibbon: CMExtnHandler::SetCurrent( id: 98100->0 )
1200744498mS CMCallEvt: 0.98100.0 -1 NatalieGibbon.-1: StateChange: END=X CMCSCompleted->CMCSDelete
1200744504mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=103 id=544 in=1
IE CMIEFastStartInfoData (6)
1200744507mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=0 id=98109 in=0
1200744511mS CMLineTx: v=103
CMFacility
Line: type=IPLine 103 Call: lid=103 id=544 in=1
IE CMIEFastStartInfoData (6)
1200744512mS CMTARGET: 0.98100.0 -1 NatalieGibbon.-1: ChangeOriginator: To 103.544.1 19238 H323TrunkEP
1200744512mS PRN: Begin Stack Trace
1200744512mS PRN: pc=ff675b80
1200744512mS PRN: lr=fe2eb284
1200744512mS PRN: findfunc ff6759a8 ff5ff990 ff6b52e0 ff9ede98 ff9d0a1c ff9d12f0 ff9d15c4 ff87172c ff873a4c ff9e8990
1200744512mS PRN: findfunc ff873b3c ff566220 ff5fea58 ff5611e0 ff5611a4 00000000 00000000 00000000 00000000 00000000
1200744512mS PRN: End Stack Trace
1200744512mS PRN: ScheduleHistory NOT enabled: Task = CM File = ../platform/platform.cpp Line = 894
1200744512mS PRN: .FATAL TLB Data address=00000157 d=5 pc=ff675b80 ff6759a8 ff5ff990 ff6b52e0 ff9ede98 ff9d0a1c IP 406 DS 4.2(23)
********** contact lost with 192.168.19.5 at 09:55:38 15/2/2010 - reselect = 8 **********
******************************************************************
I've got a bucket load of stars waiting for this one