System Manager 6.3 admin password not working

[Abdul Wahab Waheed]

Hi Guys,

We installed System Platform 6.4 and then installed templates of System Manager, CM, SM and Utilities on that server. It has been over a year and we didn't access the System Manager after first time login. We documented the passwords which were set for the admin and root users. Recently we tried to access the SMGR through web as well as SSH but we were unable to access it. It kept on saying "Access Denied" on SSH and "Login Error. Check username and password" on the Web.
As far as we know, no one changed the passwords and no one accessed it either. We were able to reset the admin password but we still don't know what could be the reason behind this? There were no certificate expiration error or password expired error. What could be the other reasons the admin password was not working?

 

[Sean655]

I think the process of using the admin login the first time required resetting the password. The admin guide may point you in the right direction. I know I fought with the admin login before I was able to get in.

Google says: The default user name and password for accessing the System Manager common console is admin and admin123. You must change the default password on the initial login.

 

[Abdul Wahab Waheed]

We already did reset the password to something else on the first login and we tested the new admin password as well. But then we left it as it is and didn't access it the whole year until recently we tried to login with admin credentials and we were unable to login. Eventually we were able to reset the admin password but we still don't know why it was not working in the first place. We didn't receive any warnings or errors that would suggest the admin password is about to expire or it is expired and we need to reset it.
What could've caused the password to stop working? All the certificates were valid and we didn't receive any indication suggesting that we need to reset the admin password or the password has expired.

 

[kyle555]

If you've got the root account, you can try that on the console and work your way up from there.