Hi We have 2 seperate call centers, both using same recording app, (Onvisourse) some tap nic and some AES We are working with IP phones (4621)and AES / It seems when the recoding stops working in the IP phones (for whatever reason) the agent is automatically logged out of the system. this only happens once in a while but the two seem to be connected. We have plenty of licenses and the agent isn't set up with a forced logout. We have an 8730 switch using 6400 sets in one area, with tap nic, and no issues. Can anyone tell me where to look to see why agents would be logged out when recording stops?
I do the programming on the switch and really have no knowlege of IP phones or how to troubleshoot any of this.
I'd appreciate any help you can offer. thanks
I do the programming on the switch and really have no knowlege of IP phones or how to troubleshoot any of this.
I'd appreciate any help you can offer. thanks
