Isn't there a way to pull reports on a specific agent under historical reporting. I am finding global reports on groups of agents but I am only conserned with one agent. Can some one guide me through getting that particular report.
Rls 2.01, That is where I am going. Agent Performance. Under AP there are several folders, if i click on Agent Performance again ( one of the folders ) It doesn't give me the option of selecting an individual.
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