Symposium voice menu using call pilot

[cgangadeen]

I am presently trying to create a voice menu using Symposium. The voice is recorded in Call Pilot. Can anyone help me on this issue. I created one but it is not working. Please see a simple script:

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT Menu_My_T_gv
COLLECT 1 DIGITS INTO digit_cv
NO TYPE AHEAD
INTER DIGIT TIMER 5
WITH TERMINATING CHARACTER #

END VOICE SESSION

Please let me know how the Menu_My_T_gv is declared in script variable.

 

[captaingadget]

You would be better off asking this in the Symposium forum. However, you need to create a script variable of the Voice Segment type. The file name menu_my_t_gv is entered as the voice segment name, in the other box you reference where, in call pilot, you have placed the recording.

Incidentally, the name should really end _vs (voice segment) rather than _gv (global Variable). It will still work ok as it is only a file name though.

Hope this helps.

 

[cgangadeen]

Thank you captaingadget. When I run the above script, I get continuous ringing. The call is not going through to Call Pilot even if I have created a recording in Call Pilot.

Is it possible to let me know how the script variable Menu_My_T_gv (or _vs) can be defined in Call Pilot. In symposium, it says that the value of the script should be in the following format:

<filename>:<seg#>

Please let me know what does the segment # should be.

 

[captaingadget]

OK I understand what you are asking now.

When a voice segment is put into call pilot for Symposium use it is put into a common location called an application which is essentially a foder on call piot. This is normally where ALL announcements are stored.

This application is the <filename> referenced in the VALUE field in the script variable. When the voice segment is created in this appliction, you should have assigned it an application ID number. This is the <seg#> in the script variable.

If you haven't completed any of these tasks within call pilot then the announcement will not work.

If you have other working announcements, then look at the script variables to see where they are.

 

[bizkitchris]

the seg# is the found in application builder. open the voice services application in app builder. then click on define and then voice items. the seg# is the ID number of the voice item(recording)

then go into symposium and add the ran gloabl variable defined as applicationNAME:seg#

so if your app builder application is called electronics and the id of the voice item was 12 you'd enter
electronics:12

got it?