Symposium sees Phantom agents, 81C is blind as a bat

[ssrinc007]

In need of help or looking for any one who has similar problems. We have an opt 81-C succession 3.0, Symposium Call Center Server Version: 04.02.06 for a call center with about 900 users. All of the users are set up as phantom agents.
Long and short of it: when the agent’s are logged in, symposium “sees” them (they get calls through the queue), however when they are logged in and you call their extension, the phone does not audible ring and goes right to voicemail. The 81C does not show them logged in!!!
This used to be sporadic and the quick fix was to out and re-build them in Symposium. When they logged in again, calls to their extension would ring their phone again. However this is now affecting the whole site!!!
Please help!!!!!!!!!!!!


The Bishop

 

[PascalHL]

Are you not exceeding the number of Phantom DN on your SL or shelf, or the ones described in your key code sheet.

If the agents do receive Acd Calls, and not Dn Calls, the Meridian do see them well. If the call on the Dn goes directly to the Mail, then it's because the FDN was not automatically well setup on the Phantom set , when the agent did log in.

If it did work well sometimes, i think that your problem is on the M1, not on CCS, so check the M1 patch, and limits.

Hope it will help

Regards

PG

 

[dummyspy]

in the nortel solution search, u need to update the latest SU for SCCS. And also, is there an upgrade on your PABX recently? From Release 3 onwards, all phantom loops need to be re-configured in LD 97 as the old setting is using TERQ in CEQU.... not sure if this help.... I also encountered the same problem but I got "call forward disable error" or call forward enable error" in sccs.