Symposium Scripting question

[beckman68]

I want to route to a mailbox set up on the CallPilot after hours or if no one is logged in to the skill set. Can someone help me with scripting this out? I have a Symposium Release 5.0. Thank you.

 

[fonetrbl911]

SECC or SCCS?

 

[beckman68]

SCCS

 

[inoburger]

This is what i currently do to achieve the same thing:

C U S T O M E R S E R V I C E - OPEN

Call Variables:
skillset_cv skillset Primary skillset
priority_cv priority
frrt_cv RAN First RAN
srrt_cv RAN Second RAN
dn_cv DN Night Treatment

***********************************************************************************/


ASSIGN 2072 TO dn_cv (The value under attribute is vm access number)


/************************************************************************************
C U S T O M E R S E R V I C E - CLOSED

***********************************************************************************/

ROUTE CALL 2072 /* OCTEL MAILBOX */

 

[beckman68]

If I add the dn_cv as the voicemail access number it does not roue it to a mailbox it just routes to the CallPilot voicemail main login. Here is what I have:

IF DAY OF WEEK = MONDAY..FRIDAY AND
TIME OF DAY = 7:00..19:00 THEN
EXECUTE Bus_Hrs
ELSE
IF DAY OF WEEK = SATURDAY AND
TIME OF DAY = 3:00..3:05 THEN
EXECUTE Bus_Hrs
ELSE
ROUTE CALL dn_cv (= voicemail access DN)

END IF
END IF

SECTION Bus_Hrs

IF DATE = holiday THEN
ROUTE CALL dn_cv

END IF

IF NOT OUT OF SERVICE HelpDesk_Hotline THEN
QUEUE TO SKILLSET HelpDesk_Hotline WITH PRIORITY 5
WAIT 2
ELSE
ROUTE CALL dn_cv

END IF

GIVE RAN 31

WAIT 2

GIVE MUSIC 10

WAIT 35

GIVE RAN 31

WAIT 2

SECTION loop

WAIT 20

IF NOT QUEUED THEN
IF NOT OUT OF SERVICE HelpDesk_Hotline THEN
QUEUE TO SKILLSET HelpDesk_Hotline WITH PRIORITY 5
WAIT 2
ELSE
ROUTE CALL dn_cv


END IF
END IF

GIVE RAN 31

 

[inoburger]

I am currently using Call pilot as a bridge to my Octel. I don't know if you can build alias boxes in Call pilot to route to the mail box you want. I have a phantom set built in my pbx (2072). On my Octel, I built a vm 2072 that points to 6272.

Here is my script.

Master Script:

SECTION CustService
IF (DAY OF WEEK = MONDAY .. FRIDAY) AND (TIME OF DAY <> cs_bus_hrs_mon_fri) THEN
EXECUTE SCRIPT cust_srvc_nite_app
END IF

IF (DAY OF WEEK = SATURDAY .. SUNDAY) AND (TIME OF DAY <> cs_bus_hrs_sat_sun) THEN
EXECUTE SCRIPT cust_srvc_nite_app
END IF

EXECUTE SCRIPT cust_srvc_app


C U S T O M E R S E R V I C E - OPEN

Call Variables:
skillset_cv skillset Primary skillset
priority_cv priority
frrt_cv RAN First RAN
srrt_cv RAN Second RAN
dn_cv DN Night Treatment

Notes:
Holidays, Special Hours of Operation, and Closed are evaluated at the Master
Script.

History:

Chg night fwd number to new phantom

***********************************************************************************/

ASSIGN cust_srvc TO skillset_cv
ASSIGN 4 TO priority_cv
ASSIGN 11 TO frrt_cv
ASSIGN 11 TO srrt_cv
ASSIGN 2072 TO dn_cv

EXECUTE SCRIPT call_flows_ino

/************************************************************************************
C U S T O M E R S E R V I C E - CLOSED

Notes:
Holidays, Special Hours of Operation, and Closed are evaluated at the Master
Script.

History:
Chg night fworward to new phantom

***********************************************************************************/

ROUTE CALL 2072 /* OCTEL MAILBOX */