I want to route to a mailbox set up on the CallPilot after hours or if no one is logged in to the skill set. Can someone help me with scripting this out? I have a Symposium Release 5.0. Thank you.
If I add the dn_cv as the voicemail access number it does not roue it to a mailbox it just routes to the CallPilot voicemail main login. Here is what I have:
IF DAY OF WEEK = MONDAY..FRIDAY AND
TIME OF DAY = 7:00..19:00 THEN
EXECUTE Bus_Hrs
ELSE
IF DAY OF WEEK = SATURDAY AND
TIME OF DAY = 3:00..3:05 THEN
EXECUTE Bus_Hrs
ELSE
ROUTE CALL dn_cv (= voicemail access DN)
END IF
END IF
SECTION Bus_Hrs
IF DATE = holiday THEN
ROUTE CALL dn_cv
END IF
IF NOT OUT OF SERVICE HelpDesk_Hotline THEN
QUEUE TO SKILLSET HelpDesk_Hotline WITH PRIORITY 5
WAIT 2
ELSE
ROUTE CALL dn_cv
END IF
GIVE RAN 31
WAIT 2
GIVE MUSIC 10
WAIT 35
GIVE RAN 31
WAIT 2
SECTION loop
WAIT 20
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE HelpDesk_Hotline THEN
QUEUE TO SKILLSET HelpDesk_Hotline WITH PRIORITY 5
WAIT 2
ELSE
ROUTE CALL dn_cv
I am currently using Call pilot as a bridge to my Octel. I don't know if you can build alias boxes in Call pilot to route to the mail box you want. I have a phantom set built in my pbx (2072). On my Octel, I built a vm 2072 that points to 6272.
Here is my script.
Master Script:
SECTION CustService
IF (DAY OF WEEK = MONDAY .. FRIDAY) AND (TIME OF DAY <> cs_bus_hrs_mon_fri) THEN
EXECUTE SCRIPT cust_srvc_nite_app
END IF
IF (DAY OF WEEK = SATURDAY .. SUNDAY) AND (TIME OF DAY <> cs_bus_hrs_sat_sun) THEN
EXECUTE SCRIPT cust_srvc_nite_app
END IF
EXECUTE SCRIPT cust_srvc_app
C U S T O M E R S E R V I C E - OPEN
Call Variables:
skillset_cv skillset Primary skillset
priority_cv priority
frrt_cv RAN First RAN
srrt_cv RAN Second RAN
dn_cv DN Night Treatment
Notes:
Holidays, Special Hours of Operation, and Closed are evaluated at the Master
Script.
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