I am routing calls from an option 11C to an asterisk over a radio link (15KM). Any time this portion of the SCCS script has to execute, instead of the CLID showing the caller's #, a number 1125787** is shown instead. When the if condition is not satisfied, then we have the caller's # as CLID.
IF (LOGGED AGENT COUNT GO_IVR = 0) THEN
ROUTE CALL 1113001
ELSE …
where GO_IVR is the skillset.
This portion of script also does the same if uncommented:
/* IF (QUEUED CALL COUNT GO_IVR) > 2 THEN
ROUTE CALL 1113001
ELSE */
There seem to be some similarities. Could someone please advice me on what other commands I can use to route calls when no agent is logged in and also overflow when agents are logged in.
Thanks
George
IF (LOGGED AGENT COUNT GO_IVR = 0) THEN
ROUTE CALL 1113001
ELSE …
where GO_IVR is the skillset.
This portion of script also does the same if uncommented:
/* IF (QUEUED CALL COUNT GO_IVR) > 2 THEN
ROUTE CALL 1113001
ELSE */
There seem to be some similarities. Could someone please advice me on what other commands I can use to route calls when no agent is logged in and also overflow when agents are logged in.
Thanks
George