Symposium reports not appearing

[cgadmin]

We recently purchased a bunch of new pcs that I installed Symposium client onto. When you go to run any option under reports and display or call administration I receive an hour-glass but after a second or two the hour glass goes away and the screens do not appear. When I go to the advanced functions and click on windows to see what is open, those options appear on the list however they will not appear on the screen. I did use the same login on a different computer and I can view all options. It looks like it has something to do with the computer itself. Any suggestions

 

[danparry]

Check the pop-up settings for IE.

 

[tromas]

PC problem.
Check internet>tools> security
1. enable all the ActiveX boxes
2. add WebClient to trusted sites
3. Javascript enabled

Could be Crystal report viewer also...What release Symposium?

 

[cgadmin]

The Sympoisum is 4.2.6 Rev 8

 

[Milesprower]

Are you installing the classic client or using web client?

 

[cgadmin]

We are not access it through the web so I would say the classic client

 

[Utreg]

Is the "Soap package" installed correctly?
This is installed automatically when browsing to a webclient page (only if there are enough rights to do so).
Maybe login as an administrator once on that PC?

 

[Milesprower]

As they are using fat client, all web client issues are moot (SOAP, .NET, ActiveX).