Symposium Real Time Display settings?!?

[underwoj]

Running CC6 and having 1 user that keeps getting Server Unreachable when launching the RTD (within the internet page that comes up). We have tried altering some I.E. settings (Active X and Java) and changed her network port on our Cisco. She is the only one being effected so I thinking it is a pc or I.E. setting issue. Does anyone know if there are settings in I.E. that need to be set to have the RTD run? I never had a problem with this but this is 1 user out of 50 or so having this problem.

thanks!!!

 

[Sylric]

I had the same issue once and it was a GPO who have reset my firewall settings. Try disabling the firewall and see if it is working. Each time my Service Desk called me saying there is a user not able to get RTD working, it's the first thing I ask them to do, disable Firewall.

Just a thought!

Sylvain Richard

"Work is like an adventure. You have to fullfill goal to progress in your journey.

 

[underwoj]

her firewall is setup just like mine...and the RTD on my pc works

 

[sandyml]

Compare the DNS and gateway settings between the two machines. You should be using host name on both machines. For "Server Unreachable," are you both in the same subnet, etc.?

 

[mlgmartin]

If you are launching a private copy of the RTD, try to launch public RTD. If it works, delete your private copy and recopy the public RTD.

 

[darkscion0]

Server unreachable is a weird error to get. Usually if they can get to the Symposium/CC server they should be able to at least load the realtime page. After that if they are unable to get a multicast/unicast stream then it will load the displays but say "No data".

 

[mlgmartin]

Is it possible to uninstall the ActiveX Control? If yes, try to uninstall and reinstall. You might want to check CCMA documentation regarding IE setting.

 

[underwoj]

thanks guys - I am going to go thru these one at a time and see if they help - you rock!